Sr Technical Support Engineer (Job Code : J43763)  

 Job Summary
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Experience:
2.00 - 5.00  Years 
 
Location:
Pune
 
Designation:
Sr Technical Support Engineer
 
Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MCA
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
IT-Software/Software Services
 
Functional Area:
IT Software - Other
 
Key Skills:
Java, XML, MySQL
 
Job Post Date:
2021-05-18 15:05:30  
 
 

 Company Description
 
Using embedded artificial intelligence refined by real time human insight, our client gives life sciences sales and marketing teams the information they need to improve the customer experience.

Our client equips life science companies with the decision support technology to quickly evaluate mountains of data, extracting only what’s relevant and valuable at the time of decision. With brand strategy as a starting point, our client`s software analyzes market data, channel activity and HCP preference to provide life science companies with the insights, clarity and guidance to deliver the right information at the right time to physicians and their patients.

More than half of the worlds top 20 pharmaceutical companies rely on our clients software to put complex data into context, coordinate channel activity and improve sales effectiveness significantly.

Headquartered in San Francisco, they also have offices in Philadelphia, London, Barcelona, Tokyo, Osaka, Shanghai, Beijing, Sydney, and Sao Paulo.
 

 Job Description
 
? Providing quick and reliable solutions to customer issues.
? Deliver high customer satisfaction – maintain customer satisfaction rating above 96%.
? Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance.

Tech Skills required:
? Propensity for hard work and a willingness to perform different roles as required.
? Excellent oral and written communication skills.
? Display leadership qualities and work well with others.
? Strong project management experience with a demonstrated ability to manage competing priorities.
? Efficient time management skills.
? Experience with XML, Java, and MySQL.
? Experience with APIs and web-based development.
? Experience with Enterprise Software and data driven applications
? Technical understanding of hardware, software, development and production support methodologies desired.
? BA/BS/MS (or equivalent) in Computer Science or related disciplines.
? 2-5 years of proven success in enterprise application support and customer service.
? Hands-on experience with Software-As-A-Service (SAAS) based product offerings.