Technical Support Engineer (Job Code : J41013)  

 Job Summary
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2.00 - 3.00  Years 
Technical Support Engineer
BE-Other, BTech-Other, MCA
Educational Level:
Stream of Study:
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Other
Key Skills:
Technical Support
Job Post Date:
2019-06-10 18:01:57  

 Company Description
Our client is a business-to-business software solutions company, based in Long Island, New York.
In 2001 the company introduced POS, a Point of Sale and Activation Tracking System customized for Telecommunication Distributors, Wholesale and Retail. Since then, RMS and WMS systems had been evolved into the most comprehensive All-In-One Cellular Management software solution in the Market today.
POS, RMS, Commission, ERP and Accounting systems has been deployed in thousand of retail stores, and has been selected by some of the largest Telecommunication and BSS Providers in the United States and Canada to manage the BSS integrated Corporate Stores POS systems. Its system is designed to handle every aspect of the business including Retail, Wholesale, Inventory Tracking, Employee Management, Quotes, Purchase Orders, RMA, Activation Tracking, Commission Processing, Accounting, Customer Relationship Management (CRM).

 Job Description
To provide technical product support & On going production support for retail POS product suite integrated with telecom BSS systems, to high profile, blue-chip Customers and System Integration Partners. Experience in technical support of web based enterprise based inventory management application linked with SQL server database is required. Knowledge of Telecom domain . Key activities are to 1) Provide remote product support, inclusive of technical mentoring, problem troubleshooting and the provision of solution based on configuration parameter change, workarounds for product defects/limitations, 2) Production support on issues faced during day to day operations and running of system interface batch jobs. 3) Also to provide remote configuration and systems support, inclusive of technical mentoring and problem troubleshooting. Should have excellent customer facing & communication skill. Ability to handle customer expectation for critical issues reported by them. Need to update customer verbally on the progress made towards resolution of an issue reported.