We are capability centre based in Mumbai, initially started as a back-office operational support to the UK business unit.

However, over the recent years, we have significantly increased the breadth and depth of our capabilities and offerings to keep pace with the changing needs of the Group. These include Digital & Knowledge Services, Finance and Actuarial, Information Technology (IT), Customer Service, Risk and Audit.

Our core purpose is to be a strategic partner to company, enabling growth by delivering change and driving synergies through a highly capable and agile workforce.

With our diversified service offerings we provide our people with exciting opportunities to grow personally and professionally.

Company is a leading savings and investments business serving around 5.5 million retail customers and more than 800 institutional clients.

It-s innovative asset management and customer solutions are supported by extensive investment capabilities, an international distribution network and two strong brands.

Role:

• Accountable for supporting and developing team members to become the best in their field ensuring access and funding to appropriate L & D opportunities
• Accountable for ensuring incident exercises, tests and simulations including call cascades are undertaken to provide assurance of effectiveness against Policy and Standards
• Accountable for maintaining industry awareness relating to relevant legislation and best practice
• Accountable for increasing awareness of and preparedness for incident management across company, including training & communication through numerous delivery methods including formal presentations to C-Suite and Senior Executives
• Accountable for conducting proactive assessments across company services and environments to ensure operational preparedness
• Accountable for the development, implementation and embedding the business incident management practices across company
• Responsible for developing, implementing and embedding effective Horizon Scanning processes and procedures across the organisation
• Responsible for ensuring that all incident notifications, events and investigation reports are developed, reviewed and submitted on schedule and to a high standard
• Responsible for providing support to company’s suppliers and partners to ensure the effective maintenance of incident management in all business areas across critical services lines
• Responsible for the delivery and management of the Incident Management Strategy for company in line with Policy, industry best practice and government/regulatory guidelines
• Responsible for providing `Check and Challenge` against company Business Continuity and Scenario Plans to ensure fit for purpose


Skills:

Crisis Management and Communications, Operational Resilience, Business Continuity Management, Service Management
• Essential - Confident and effective at advising and briefing at all levels, including C-Suite client stakeholders
• Essential - Strong communication skills displayed through confident interpersonal, public speaking and presentational abilities
• Essential - Ability to lead, motivate and manage personnel and resources effectively
• Essential - Active maintenance of knowledge of cutting-edge tools and methodologies
• Essential - Stress resilient
• Essential - Experience of delivering of Crisis Management training exercises, tests and simulations
• Desirable - Experience of working in the Financial Sector
• Desirable - Knowledge of Industry standard automated notification tools