Product Support Specialist L2 (Job Code : J45529)  

 Job Summary
Share this job on Facebook  Share this job on Twitter  Share this job on Linked In
 
Experience:
3.00 - 5.00  Years 
 
Location:
Bangalore,Delhi,Gurgaon,Mumbai
 
Designation:
Product Support Specialist L2
 
Degree:
BCA, BE-Comp/IT, BEd, BE-Other, BTech-Comp/IT, BTech-Other
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
IT-Hardware & Networking
 
Functional Area:
IT Software - Telecom
 
Key Skills:
SAAS
 
Job Post Date:
2022-05-20 11:06:09  
 
 

 Company Description
 
The company is a 10 year old company and is known for building word class customer engagement products that power companies that need enterprise customer communication. They work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. They also power customer
communication for some of the top banks in the country. Their products have enabled more than 7.2 billion calls, 1 billion SMSes and 65 million hours of conversation over the last year.
 

 Job Description
 
2-5 years of experience in 24x7 customer support operations.
? You have experience in B2B Software support and understanding of Saas platforms
? You have excellent communication skills, the ability to identify complex customer problems.
? You possess a sense of urgency for problem resolution and knows where to go for that resolution.
? You have the eagerness for learning and staying up-to-date on a new product or policy changes.
? Start-up experience would be a plus.
? You should have a working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.