Chargeback-Executive (Job Code : J41890A)  

 Job Summary
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3.00 - 5.00  Years 
Educational Level:
Stream of Study:
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Other
Key Skills:
Job Post Date:
2019-11-13 11:02:20  

 Company Description
Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks,businesses and other institutions to present invoices, statements and bills to
consumers or businesses and receive payments against them.

Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection services across multiple electronic channels.

Their Product manages these services across a range of access channels viz. Internet Banking, ATM Banking, Tele Banking, Mobile Banking etc. The Payment Gateway services of our Client enable customers to pay online using either their electronic banking accounts or credit cards.

 Job Description
Job Summary:

The incumbent would be responsible for managing the chargebacks and copy requests received from various banks within defined SLA`s.

Roles and Responsibilities:

• Analyzing fraud/dispute / copy requests within the appropriate time frame
• Ensure internal SLA’s, network guidelines and other statutory requirements are met.
• Reviewing documentation received from customers and financial institutions are reviewed and validated adequately to ensure that appropriate course of action is being pursued
• Preparing daily / monthly reports and completing other allied tasks on schedule to ensure all SLA’s are adhered to with no penalties.
• Close co-ordination with customers, clients, financial institutions and internal stakeholders in the timely and adequate resolution of disputes.
• Keeping up to date on industry information, Visa, MasterCard & NPCI regulations, new products, enhancements, system and policy changes.
• Facilitating testing and implementation of new regulations.
• Handling both inbound and outbound calls as required and liaising with Banks, merchants and internal stakeholders to ensure timely resolution of disputes.
• Ensure accurate and appropriate responses to disputes.
• Contest chargeback claims when viable economically and monitor recovery.
• Create refund and reconciliation sheets and coordinate efforts with accounts personnel to ensure timely closure of reconciliation and financial accounts.
• Minimized fraud loss and chargeback rates by employing active detection and prevention methods.
• Analyse and monitor dispute trends merchant and bank wise.

• Excellent organizational, analytical, and critical thinking skills
• Ability to analyze situations and issues, identify options, draw logical conclusions and sound inference.
• Determine and recommend practical action utilizing good judgment and strategic thinking to resolve disputes.
• Ability to meet deadlines and prioritize deliverables
• Exceptional problem-solving skills
• Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
• Well versed in chargeback processing techniques and incorporating alternative solutions to chargeback issues.
• Ability to work in night shift, including Saturdays.