Technical Monitoring Support Executive (Job Code : J41893A)  

 Job Summary
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Experience:
2.00 - 3.00  Years 
 
Location:
Mumbai
 
Designation:
Technical Monitoring Support Executive
 
Degree:
BCA, BCom, BCS
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
IT-Software/Software Services
 
Functional Area:
IT Software - E-Commerce / Internet Technologies
 
Key Skills:
Solaris,SUN,Windows,Websphere Server,Application Support
 
Job Post Date:
2020-11-03 10:20:55  
 
 

 Company Description
 
Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks,businesses and other institutions to present invoices, statements and bills to consumers or businesses and receive payments against them. Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection services across multiple electronic channels. Their Product manages these services across a range of access channels viz. Internet Banking, ATM Banking, Tele Banking, Mobile Banking etc. The Payment Gateway services of our Client enable customers to pay online using either their electronic banking accounts or credit cards.
 

 Job Description
 
Position Title : Technical Monitoring Support Executive

Job Location : Mumbai, (Andheri-W); Near Azad Nagar Metro Station.

Qualifications : Any Graduate.

Job Description

AIM OF THE ROLE

The Monitoring Support Desk is responsible for managing prompt resolution to client requests in a highly secured environment. The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of BillDesk’ varied payment offerings as well as the behavior of BillDesk’ internal systems.

The Monitoring Support Desk (MSD) is an individual contributor and works closely with Engineering, Business and Product to ensure high levels of client satisfaction. Client relationship building is key success criteria for this role. The MSD will provide support via phone, email, and future new services as needed. We are looking for strong, passionate, and self-motivated individuals that have the desire and capability to think on their feet. The MSD will act as the support point of contact regarding technical issues/ queries, and will work closely with the primary technology teams to facilitate feedback.

ROLE AND RESPONSIBILITIES
• Prioritize issues and troubleshoot them independently while coordinating closely with Engineering, Business and Product teams.
• You will be required to answer emails/ calls/ stay available for answering calls for the entire duration of the given shift.
• Document all customer interactions and resolutions in the existing case management systems.
• Use available support tools to diagnose and resolve product and technical issues.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

REQUIRED SKILLS
• Demonstrated written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and nontechnical users.
• Strong customer orientation and possess an excellent work ethic.
• Outstanding troubleshooting and analytical skills.
• Excellent initiative, interpersonal, and problem-solving skills with a strong desire to learn.
• Motivated to learn new products and technologies quickly.
• 2+ years of experience in a monitoring support role.
• Flexible with the aptitude to manage multiple tasks in a fast-paced, dynamic environment.
• Payments industry experience is a plus.
• Previous API support and Regex knowledge is a plus.
• Unix/Linux experience is a plus.
• Working knowledge of a development and scripting language required. Java, PHP, and/or Perl is a plus.
• Working knowledge of SQL, and at least one database environment is a plus.

PREFERRED SKILLS

• Payments industry experience.
• Previous API support and Regex knowledge.
• Unix/Linux experience.
• Working knowledge of a development and scripting language required. Java, PHP, and/or Perl.
• Working knowledge of SQL, and at least one database environment.