Using embedded artificial intelligence refined by real time human insight, our client gives life sciences sales and marketing teams the information they need to improve the customer experience.

Our client equips life science companies with the decision support technology to quickly evaluate mountains of data, extracting only what’s relevant and valuable at the time of decision. With brand strategy as a starting point, our client`s software analyzes market data, channel activity and HCP preference to provide life science companies with the insights, clarity and guidance to deliver the right information at the right time to physicians and their patients.

More than half of the worlds top 20 pharmaceutical companies rely on our clients software to put complex data into context, coordinate channel activity and improve sales effectiveness significantly.

Headquartered in San Francisco, they also have offices in Philadelphia, London, Barcelona, Tokyo, Osaka, Shanghai, Beijing, Sydney, and Sao Paulo.

The Associate SRE will manage infrastructure using various tools and technologies used in modern cloud infrastructure in fast-paced environment. As an associate SRE, you need to work on monitoring of critical environments, addressing PagerDuty alerts, Incident Management, prioritization of issues, coordinate with internal teams to resolve issues based on severity, weekly deployments, RCAs, and ensuring SLA timelines. The ideal candidate will be hands-on, self-motivated, proactive and solution oriented.

Essential Duties & Responsibilities:

Working in a 24x7 on-call rotation to support critical production environments
Hands-on day to day operational support and ensuring SLA timelines
Good understanding on monitoring, alerting, and log analysis tools
Incident Management and RCA processes
Have deep troubleshooting skills on Infrastructure issues
Have good problem-solving skills, eager in learning and understanding environments.
Should work well both independently and in a team culture (one team)
Experience on working in a fast-paced, agile environment
Adopting new technologies and building new skill set



Required Experience & Skillset:

Professional experience in supporting Production Infrastructure
Fair knowledge on virtualization, cloud computing, and web services
Cloud Infrastructure: AWS, Azure, or any cloud technologies
Core Linux administration with networking concepts
Knowledge in scripting/automation: Shell, Python, Ruby (any)
Knowledge in Rundeck, PagerDuty is added advantage
Knowledge in Prometheus, Grafana and ELK is a plus or any equivalent tools
2+ years of cloud infrastructure experience
B.S. degree in Computer Engineering or related field