Service Desk Analyst (Job Code : J44384)  

 Job Summary
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1.00 - 3.00  Years 
Service Desk Analyst
BA, BBA/BMS, BCA, BCom, BCS, BE-Comp/IT, BEd, BE-Other, BIS, BIT, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, CA, CS, DE-Comp/IT, DE-Other, Diploma, ICWA, LLB, MA, MBA, MCA, MCM, MCom, MCS, ME-Comp/IT, ME-Other, MIS, MIT, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other, PGDM
Educational Level:
Stream of Study:
Computer Science/IT
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - System Programming
Key Skills:
Service Desk
Job Post Date:
2022-01-19 16:43:57  

 Company Description
Our client keeps things running smoothly for some of the UK`s best known brands and public sector organisations. Their activities are often mission-critical to their clients but not core to their organisations. By taking care of these services, they free them to focus on what matters most. They also provide services to millions of individuals, enabling them to manage their company benefits and to trade through our execution-only share dealing platform.

Our client is an intelligent provider of sophisticated technology, administration, processing and payments services, delivered by over 4,300 employees across 31 locations. Their mission is making complex things simple for organisations and individuals alike.

The technology which underpins their services is typically built and developed in-house. It enables them to operate at unprecedented scale, managing data and handling the largest transactions with accuracy and mobilising tasks at short notice.

 Job Description
Service Desk Analyst :
Core Duties and Responsibilities:

Successful candidate will be responsible for the following duties
• Should act as a single point of contact for all the users
• Responsible for Log tickets, Track the progress, update and close the tickets as per the status
• Handle voice calls and email requests from users.
• Contact users when needed to progress or close tickets.
• Perform first level of support including basic troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, etc
• Should have good years of experience in handing Technical Help Desk function.
• Good knowledge of Microsoft Operating systems – Windows XP, Vista, Windows 7, Windows 8, windows 10
• Exposure to Microsoft Active Director tasks like User Creation, Modification, Group creation, etc.
• Good knowledge of Print Services, TCP/IP and Network connectivity.
• Exposure to remoting tools.
• Certification in ITIL is desirable.

Skills Attributes and Behaviour:

Successful candidate will demonstrate the following skills and behaviour
• Should posses a minimum 2 - 3yrs of experience
• Excellent verbal and written communication skills in English.
• Should be highly process oriented
• Desire to learn and ability to implement them swiftly.
• Should posses great troubleshooting skills
• Should be a good team player, highly motivated and ambitious
• Willingness to work extended hours or away from home base when required