Job Summary
Experience:
0.06 - 2.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Pune
Functional Area:
IT Software - Application Programming / Maintenance
Designation:
Technical Support Engineer
Key Skills:
Linux, Support, Scripting
Educational Level:
Graduate/Bachelors
Job Post Date:
2025-06-06 15:24:45
Stream of Study:
Computer Science/IT
Degree:
BCA, BE-Comp/IT, BE-Other
Company Description
My client is in the Product Development industry for 30+ Years. They are working in E-mail & collaboration technology which will help to provide lower cost & increase productivity. Their Product are used by various sectors such as Banks, Manufacturing, Media, Education, Retail, Logistics, Defense, Energy, Power, Eduction, Healthcare, R&D Establishments, Financial Services, Government, BPOs, Software, etc.
They have recently launched cloud based services is fast gaining popularity amongst the SME customers for it`s cost effective and innovative features such as Text and Audio-Video chat.
Sincerity, frugality, quality and innovation are the fundamental drivers for value creation for them.
My client was also awarded by PWC as top 100 Product Companies.
Job location: Baner, Pune
Job Description
Key Responsibilities:
• Support and Troubleshooting: Provide technical support to Mithi products,
diagnose system issues, and resolve performance bottlenecks.
• Automation and Process Improvement: Develop and implement automation
scripts and tools for system management, monitoring, and maintenance.
• Incident and Ticket Triage: Monitor incoming support tickets, prioritize issues, and
escalate as necessary.
• Ticket Documentation and Knowledge Base: Maintain accurate documentation
for tickets and contribute to the internal knowledge base.
• Team Collaboration: Work closely with cross-functional teams, including
development, DevOps, and IT, to support business needs.
• Onboarding Support: Provide guidance and mentorship to new associates.
• Customer Interaction and Communication: Communicate effectively with
internal and external stakeholders to address technical concerns and provide solutions.
• Data Protection and Assurance: Adhere to data protection, confidentiality, and
information security practices. Ensure customer data is handled securely and in
compliance with regulations.
• Compliance and Regulatory Adherence: Maintain security best practices and
adhere to industry compliance requirements.
Qualification & Skill(s) required:
• Trained Fresher-1 year of experience in Linux operating systems, server virtualization
technologies
• Bachelor’s degree in computer science, IT, or related field. (A master’s degree would
be preferred).
• Knowledge of automation tools and Strong scripting skills.
• Familiarity with cloud platforms (AWS, GCP).
• Experience in managing databases like MySQL, etc.
• Understanding of networking concepts (DNS, DHCP, TCP/IP, Firewalls).
• Strong troubleshooting and problem-solving skills.
• Good communication skills and ability to work in a team-oriented environment.
Additional Preferred Skill(s):
• Certifications such as RHCE, RHCSA, AWS Certified SysOps Administrator, or LPIC.
• Experience with containerization and orchestration (Docker, Kubernetes).
• Knowledge of CI/CD pipelines and DevOps best practices
