Desktop Support Engineer (Job Code : J35787)  

 Job Summary
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Experience:
1.00 - 2.00  Years 
 
Location:
Pune
 
Designation:
Desktop Support Engineer
 
Degree:
BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BTech-Comp/IT, BTech-Other, MCA, MCS, ME-Comp/IT, ME-Other, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
IT-Software/Software Services
 
Functional Area:
IT Software - Other
 
Key Skills:
Desktop Support
 
Job Post Date:
2015-11-02 18:29:02  
 
 

 Company Description
 
Established in 1984, my client has grown dramatically over the last two decades to become the leading provider of high-performance software solutions for the real estate industry. Today, they employ over 2,000 dedicated professionals working in 25 offices throughout North America, Europe, Asia, and Australia.

Throughout the real estate lifecycle, and across the entire portfolio from operations up to investors, the company provides cost-effective solutions to help the client work more efficiently, be more competitive, and grow. No matter how many properties are in the client-s portfolio, no matter where they are located, my client has the real estate management software solution that will work for them.

My client provides Software as a Service (SaaS) for its latest software platforms, so that their clients can benefit from an easier, best practices based deployment and not worry about managing applications or maintaining an IT network. SaaS allows the clients to optimize the product platform with painless upgrades, a pre-configured setup, a secure IT infrastructure, 24/7 accessibility, full business continuity, and ten secure data centers worldwide - all while reducing the overhead and capital costs.
 

 Job Description
 
Job Description-
Desktop/Laptop on-site and phone support; Printer support; Deploying new equipment;
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
Maintain overall ownership of user`s issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc.
Record incident resolutions in the Help Desk tool.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Support the following technologies: Microsoft Office 2007 products - Outlook, Word, Excel, , Internet Explorer, Windows 7 or later, desktops, laptops, printers, networked copiers, NIC`s, basic LAN/WAN connectivity and others as assigned.
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts.

Requirements:
1-2 years directly related work experience in a technical support position on Windows 7 or later, Microsoft Office 2007 or later, Internet Explorer and business applications in a business environment.
Knowledge of multiple desktop programs, configuration and debugging techniques.
Strong work ethic, detail oriented as well as excellent oral and written communication skills.
Sound problem resolution, judgment and decision-making.
Ability to lift and move equipment weighing 10-15 Kgs.
Experience supporting Windows 7 or later, Microsoft Office 2007 or later, Outlook in and Exchange Environment, Internet Explorer, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
Experience with TCP/IP and general networking issues.
Experience providing superior customer service and support.
Experience working effectively in a team environment