Field Service Engineer / Technician(Mauritius) (Job Code : J42882)  

 Job Summary
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0.00 - 3.00  Years 
Field Service Engineer / Technician(Mauritius)
BBA/BMS, BCA, BCom, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, Diploma, MA, MBA, MCA, MCM, MCom, MCS, ME-Comp/IT, ME-Other, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Other, PGDM, PG-Other, UG-Other
Educational Level:
Stream of Study:
Computer Science/IT
Industrial Type:
IT-Hardware & Networking
Functional Area:
IT Software - Network Administration / Security
Key Skills:
IT Hardware
Job Post Date:
2020-11-23 11:32:43  

 Company Description
Client is a forward-looking company that specializes in offering smart city solutions with the use of state-of-the-art hardware and software technology. Incorporated in the year 2016, Client has made a remarkable progress in serving clients across different sectors with an added value of future-proofing all solutions catered. We are a young team of engineers, innovators, and thinkers looking forward to pushing the boundaries of a city-s development and sustenance. Based in Hyderabad, Telangana; Client Smart aims to set a course for disruption in technological solutions across domains such as governance, municipality management & maintenance, education, et cetera.

 Job Description
Job Description:

1. Diagnose the hardware and software malfunctions by means of diagnostic tools and customer inputs.
2. Judge the issue or the ticket raised and categorize based on Repair, Incident, and customer damage. Capture the incident in the form of Photo & Video in the ticketing tool provided as a proof of incident, before resolving and after resolving.
3. Perform basic troubleshooting, installation, maintenance, and repairs on different equipment provided.
4. Track and resolve the tickets to resolution, within the assigned SLA’s.
5. Disassemble and replace the equipment if worn-out or malfunctioning.
6. Keeping up-to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
7. Drive to customer locations and resolve the issue, manage your daily tasks as scheduled.
8. Plan the execution of field repairs a day prior and communicate the same to the Manager / Superior. s.
9. Ensure that necessary appointments are taken from the authorities for troubleshooting the equipment.
10. Educate and train customer on Do’s and Don’ts
11. Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
12. Update and maintain the equipment as requested by the Manager / Superior.
13. Maintain parts inventory, personal library of machine manuals, company-assigned assets, and tools.
14. Attend ongoing training events sponsored by company or equipment manufacturers to stay up to date on the latest technology and repair options.
15. To close tickets on daily basis and submission of various reports on daily, bi-weekly & monthly basis as per the Ticketing Tool provided in Laptop, mobile etc.
16. Whenever there is training and review meeting during weekends. It is mandatory to attend the same.
17. Reporting on daily basis to the Management about the tasks completed.
18. Manage the work assigned on the field and report to office when there are no pending tickets available.