Confluence with Brikit Theme Press - 1 to 4 - GGN (Job Code : J41895A)  

 Job Summary
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1.00 - 4.00  Years 
Confluence with Brikit Theme Press - 1 to 4 - GGN
BE-Other, BTech-Comp/IT
Educational Level:
Stream of Study:
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Other
Key Skills:
Job Post Date:
2019-11-13 14:45:50  

 Company Description
Our Client in India is one of the leading providers of risk, financial services and business advisory, internal audit, corporate governance, and tax and regulatory services. Our Client was established in India in September 1993, and has rapidly built a significant competitive presence in the country. The firm operates from its offices in Mumbai, Pune, Delhi, Kolkata, Chennai, Bangalore, Hyderabad , Kochi, Chandigarh and Ahmedabad, and offers its clients a full range of services, including financial and business advisory, tax and regulatory. Our client has their client base of over 2700 companies. Their global approach to service delivery helps provide value-added services to clients. The firm serves leading information technology companies and has a strong presence in the financial services sector in India while serving a number of market leaders in other industry segments.

 Job Description
The role provides the opportunity to:
• Be an advocate for Source as a collaboration platform
• Understand new platform functionalities as they are launched and how these can be used to enable business teams
• Support stakeholders with the effective delivery of products to business teams
• Build relationships with business teams, at all levels of seniority, from peers, management to global leads
• Create/ Edit pages in Source, using advanced design techniques in Confluence and Brikit Theme Press, apply labels on relevant pages, customize look & feel of pages
• Organize team meetings, including scheduling and keeping meeting minutes
• Manage action list, following up with team members to get updates on their progress
• Conduct training and coaching sessions for new Source users and editors
• Keep product pipeline up to date, to track all spaces through the development lifecycle (from qualification phase, build phase through to launch)
• Capture and report usage statistics each month so that we can track adoption in key countries / spaces
• Help to keep track of support desk tickets routed to the product team, responding when able, and notifying colleagues when their input is needed
• Work with teams across the business to support them with their collaboration spaces
• Conduct basic on-boarding sessions with new space teams or new stakeholders and provide ad-hoc guidance and training to space teams as required
• Ongoing stakeholder engagement, including regular connects with business teams to update on progress, discuss ideas and problem solve issues that the team are facing
• Keep a record of interactions with teams, including updating the support tickets in JIRA and keeping meeting minutes
• Help write training modules / guidance articles
• Participate in virtual teams to support business demand and priorities across Source products