Software Support Specialist (Job Code : J41184)  

 Job Summary
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Experience:
1.00 - 2.00  Years 
 
Location:
Pune
 
Designation:
Software Support Specialist
 
Degree:
BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MCA, MCM, MCS, ME-Comp/IT, ME-Other, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
Real Estate/Property
 
Functional Area:
IT Software - Application Programming / Maintenance
 
Key Skills:
Support
 
Job Post Date:
2019-08-28 13:01:24  
 
 

 Company Description
 
Established in 1984, my client has grown dramatically over the last two decades to become the leading provider of high-performance software solutions for the real estate industry. Today, they employ over 2,000 dedicated professionals working in 25 offices throughout North America, Europe, Asia, and Australia.

Throughout the real estate lifecycle, and across the entire portfolio from operations up to investors, the company provides cost-effective solutions to help the client work more efficiently, be more competitive, and grow. No matter how many properties are in the client-s portfolio, no matter where they are located, my client has the real estate management software solution that will work for them.

My client provides Software as a Service (SaaS) for its latest software platforms, so that their clients can benefit from an easier, best practices based deployment and not worry about managing applications or maintaining an IT network. SaaS allows the clients to optimize the product platform with painless upgrades, a pre-configured setup, a secure IT infrastructure, 24/7 accessibility, full business continuity, and ten secure data centers worldwide - all while reducing the overhead and capital costs.
 

 Job Description
 
Software Support Specialist
The WUN Reno Team is looking for an energetic, reliable, team player who wants to join a fast-paced organization dedicated to helping our customers achieve success in the Coworking and shared space industry
Duties and Responsibilities:
● Work a standard 8.5 to 9-hour shift (depending on length of dinner break), Monday through Friday during USA support hours
● Monitor Chat and Ticket applications, assist in allocating these requests, provide level 1/2 technical support for our KUBE Voice, Data, SW customers
● Troubleshoot simple to moderate problems, requests and questions from our customers, escalate when needed
● Assist customers to make software configuration decisions that will support the needs of their organization and end user community
● Collect information regarding outages and potential system enhancement needs
● Work with Vendors when needed to determine cause of outage and estimated time to repair
● Assist in reviewing and testing each new release to assist in issue identification
● Train co-working and shared space customers to setup, configure, and operate our proprietary SAAS (software as a service) application
● Assist and facilitate meetings with end-users/business owners.
● Work independently on assigned tasks and tickets
● Create and maintain training documentation in your assigned area of expertise
● Manage and resolve customer complaints
● Escalate issues as needed to senior staff and management
Required Skills:
● Strong customer service skills
● Experience using personal computers and applications
● Fluent in English, both written and verbal communication
● Previous experience exercising initiative, judgment, and diplomacy
● Excellent interpersonal, organizational, and communication skills
● Ability to manage workload independently, as well as part of a team
● Ability to rapidly comprehend and support software applications
● Minimum 1 year of software training or software