?Experience in end user computing IT support (like outlook, browser, network connectivity issue) is must
?Experience on user identity & access management and backup solutions.
?Familiar with MS SQL database administration
?Hands on experience in O-365 portal & applications (like Emails, MS Teams) administration.
?Fair knowledge of hardware concepts is advantage.
?Hands on experience in managing Antivirus clients like, Kaspersky, SEP, TM etc.
?Knowledge of Virtual environment (like Hyper-V).
?Experience networking concepts as a primary support level.
?Hands on Experience to Manage various portals of Cloud solutions
?Vendor co-ordination like lease line, UPS etc
Knowledge of IT Information Security standard practices from end user point of view.
?Delivering services and solutions and its customers as part of the IT Infrastructure Team.
?Working directly with customer to support various projects and provide solutions.
?Assists customers on day-to-day / BAU tasks from IT point of view.
?Provides IT support for desktops, printers, peripherals, network issues to end users.
?Configure, installs and maintains software systems as needed.
?Configure, installs and maintains Windows OS, Image build & h/w, s/w troubleshooting.
?Implement regular checks for the status of Windows servers 2016 & 2019 including hardware and software (including Windows 10 and later versions)
?Data backup & restoration management.
?AV Endpoint management.
?MS SQL database management & Support
?Proactively monitoring IT Infrastructure
?Manage & maintain various portals of Cloud solutions
Work on the Ad-Hoc IT tasks/requests/issues as they arrives/reported by end user.