Job Summary
Experience:
1.00 - 4.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Pune
Functional Area:
IT Software - Application Programming / Maintenance
Designation:
Associate Technical Account Manager
Key Skills:
sql
Educational Level:
Graduate/Bachelors
Job Post Date:
2025-07-08 12:24:46
Stream of Study:
Degree:
BE-Comp/IT, BTech-Comp/IT
Company Description
Established in 1984, my client has grown dramatically over the last two decades to become the leading provider of high-performance software solutions for the real estate industry. Today, they employ over 2,000 dedicated professionals working in 25 offices throughout North America, Europe, Asia, and Australia.
Throughout the real estate lifecycle, and across the entire portfolio from operations up to investors, the company provides cost-effective solutions to help the client work more efficiently, be more competitive, and grow. No matter how many properties are in the client’s portfolio, no matter where they are located, my client has the real estate management software solution that will work for them.
My client provides Software as a Service (SaaS) for its latest software platforms, so that their clients can benefit from an easier, best practices based deployment and not worry about managing applications or maintaining an IT network. SaaS allows the clients to optimize the product platform with painless upgrades, a pre-configured setup, a secure IT infrastructure, 24/7 accessibility, full business continuity, and ten secure data centers worldwide – all while reducing the overhead and capital costs.
Job Description
• Under the direction of the Team Leader or Manager, performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration.
• Assists with data mapping and conversion, and user training.
• Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks.
• Assists with continued software integration, maintenance, and updates in collaboration with clients.
• Completes assigned learning plan for the product supported.
• Communicates product features and best practices relevant to clients in the application of products.
• With input from the Team Leader or Manager, responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution.
• Collaborate with internal teams to meet client needs and maintain high-level customer service standards.
• Identifies ancillary products and services that align with client business and operational needs and goals.
• Seeks opportunities to learn more about the products and industries serves.
• Performs other duties as assigned.
• Experience professionally serving customers in a technical support, sales, or retail service role
• Understanding of the property management or relevant supported industry and industry best practices
• Working knowledge of accounting practices
• Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language
