Senior Support Analyst (Job Code : J41082)  

 Job Summary
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4.00 - 6.00  Years 
Senior Support Analyst
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MCA
Educational Level:
Stream of Study:
Computer Science/IT
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Application Programming / Maintenance
Key Skills:
unix, sql
Job Post Date:
2019-04-08 18:36:34  

 Company Description
My client provides convergent CRM & Billing, Interconnect, Mediation and Provisioning solutions to fixed, mobile, IP and convergent telecom operators worldwide.

Their areas of focus are Fixed, mobile, cable and multi-service telecom service providers.

Their Key services -

-Implementation and integration

-Product customisation

-Managed services

-Support & maintenance
My clients solutions are designed throughout to be service agnostic and scalable to grow with the client-s business. The inherent product flexibility is reflected in their diverse customer base which spans everything from mobile, fixed line, broadband and fully convergent multi-play operators, to MVNOs and multi-service resellers.

 Job Description

We are looking for a Senior Application Support Analyst to perform a variety of
tasks. The role involves participation in the complete life cycle of support issues
from initial investigation, recreation, SQL scripting for data solutions, testing and
liaision with the clients regarding delivery of fixes.

Key tasks include:

• Initial Investigation
o Examining relevant log files stored on Unix server
o Recreating issues on a test system
o Running SQL queries against Oracle database to extract data
o Understanding clients business processes
• Resolving issues e.g.
o Making configuration amendments
o Providing SQL scripts for data amendments
o Writing temporary workaround scripts
o Making code changes
• Testing and delivery of software releases
o Installation of patches
o Writing, executing & documenting test cases
o Delivery of releases to the customer
• Answering technical queries

We are seeking candidates who are from a computer science background. The
ideal candidate will have at least 4 to 6 years software support or development
experience in the Telecoms industry with strong technical, analytical,
interpersonal and problem solving skills. We will expect the candidate to work in
rotating shifts.
Technical skills required:

Excellent SQL
Oracle DBMS
Unix knowledge