Job Details

Job Summary


Experience:

12.00 - 20.00  Years 

Industrial Type:

IT-Hardware & Networking

Location:

Bangalore

Functional Area:

IT Software - Network Administration / Security

Designation:

IT Manager

Key Skills:

M365, Defender, Intune

Educational Level:

Graduate/Bachelors

Job Post Date:

Stream of Study:

Degree:

BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, CA, CS, DCA, DCS, DE-Comp/IT, DE-Other, Diploma, ICWA, LLB, MA, MBA, MBBS, MCA, MCM, MCom, MCS, ME-Comp/IT, ME-Other, MIS, MIT, MMS, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other, PGDM, PG-Other, PhD-Comp/IT, PhD-Other

Company Description


Our Client is a global consulting firm that provides award-winning services to transform customer,
employee, and student experiences. Since 1997, our Salesforce and Oracle experts have
provided a full range of enterprise solutions including CRM and related applications that support
sales, marketing, and service; financial reporting; HR; and Business Intelligence. We have top talent
all over the United States and India and are continuously growing. We provide our team with a
flexible work-life balance in addition to the traditional benefits.

Job Description


Role: IT Manager

Required Experience: At least 15 years of experience in working in a fast-paced IT team.
Work Location/Travel: Bangalore and must be available during weekends or extended hours if
required for critical emergencies. Work in the office during the general shift/work from home during
other shifts.

Job Summary:

Infra Ops Management
• Manage IT Ops Vendors and hardware Vendors for delivering M365 L1 Support, Network
(Internet Leased Line, Firewall, Apps gateway, IDS, IPS) and Onsite desktop support.
• Manage IT Network Ops vendors including L0 and L1 support.
• Handle escalation L2/L3 support including developing policies and qualifying exceptions etc.
for IIC and US teams.
• Manage escalation of hardware Issues with OEM vendors like Dell and HP, ensuring they
deliver as per SLAs.
• Built and develop L0/L1 support (including availability, monitoring and change management
activities)
• Architect and manage Infra programs, support technology requirements for delivery projects
• Own security reviews, vendor security questionnaires, and responses to support Presales
• Security management and administration of M365, Cloudflare, Proofpoint, N-Able, Fortinet
alerts
• Development support queries on Application installation and client connectivity issues
• Design and implementation of policies on the Apps managed by IT.
• Monthly reports and exception management
• Hardware and software procurement and license management – including development
requirements on a needy basis.
• Supports ISO 27001 activities and development of new policies, evidence gathering, and
addressing gaps.
• Readiness for New security compliances Fed Ramp etc., and other compliance required by
our customers PCI-DSS. Assisting the development teams in adopting these during
application deployment.

Nable Patch Management Review
Bitdefender
• Review Dashboards and follow up on exceptions.
• Review Assets registered and ensuring time and again stale assets are removed.
• Extract and configure customized reports as required.
• Review Bitdefender automated reports for exceptions
• Address escalated issues that cannot be resolved by IT Tech
• Liaise with All covered for resolution.
• Audit reviews for Users and devices

AZURE AD
• Risky User Investigation
• Conditional access policies review and troubleshooting
• MFA configuration and Troubleshooting
• Secure score recommendations
• AZURE AD policies troubleshooting and investigations.
• AZURE AD Access Reviews and Cleanup
• AZURE AD Admin Audit logs review
• Self-service password reset flow activity progress.
• Reset password (self-service)
• Update Sts Refresh Token Valid from Timestamp
• Reset user password.
• Update user
• Add app role assignment grant to user When an Enterprise Application is assigned to a user.
• Add delegated permission grant.
• Change password (self-service)
• Change user password
• Security info saved for self-service password reset.
• User completed security info registration for self-service password reset.
• User started security info registration for self-service password reset.
• Add service principal.
• Add application.
• Delete application.
• Remove service principal.
• Update service principal
• Update application – Certificates and secrets management
• Update application
• Add and remove the owner from application.
• Create an application password for the user.

Redmine
• Access Reviews
• Backup Reviews
• Software updates
• Assist team with queries on Vulnerability Analysis
• Gather evidence required for ISO 27001
• Escalated Issues on Redmine
• Address Backup Issues
• Prepare and coordinate DR and BCP
• Ad hoc requests from Dev teams and PMO

FortiGate and Network
• Design as per compliance requirements say FedRAMP, PCI-DSS
• Vendor Liaison (basically L1) on exceptions like IDS, IPS, VPN, Firewall Issues
• Manage change and problem management activities.
• Review monthly reports and exceptions.
• Root cause analysis and remediations
• SLA reports and corrective actions
• Policy design and address VPN compliance
• Handle Escalated Issues on the Network - VPN, IDS, IPS,
• Security Violations and investigations regarding access to customers and/or impersonation
etc.

M365
Intune
• Import and register new laptops during onboarding.
• Support on shore team for Onboarding Issues
• Review Assets registered in Intune, and generate asset reports, compare these with asset
files.
• Escalated support on Intune Issues and follow up with vendor and Microsoft.
• Escalated support on Non-Delivery of Apps during deployment
• Registering BYOD devices
• Validating policies and resolving issues that users face due to policy failures.
• Create and troubleshoot policies.

Exchange Online
• Review Quarantined email and release as appropriate reactively as alerted by Users.
• Escalate issues of non-delivery reports and/or any emails quarantined or not delivered to
users.
• Review and clear blocked messages from EOL
• Create and troubleshoot policies.

Teams
• Troubleshoot team issues Jitter, call drops, high utilization.
• Review usage reports and dashboards for exceptions
• Review and investigate Teams logs for security issues.
• Change ownership of Team files as required by Managers or new owners.
• Resolve file-sharing queries and best practices for sharing files.

Procurement
• Vendor Management
• Review and monitor SLA with HP, Dell, and hardware Partners
• Address escalations due to delays in service
• Address clarifications on warranty claims
• Procure New hardware or upgrade as required - Memory, SSD etc.,
• Co-ordinate with Insurance firms and support Admin teams
• Hardware Planning as per business needs
• Review and procure software requirements.
• Review asset inventory and ensure asset register is updated.
• Assist onshore with laptop hardware procurement and configurations for 3-year support.
• Warranty renewal and Maintenance contracts
Competency (Knowledge, Skills, and Abilities):
• At least 15 years of experience in working in a fast-paced IT team.
• Responsible for delivery of end-to-end IT requirements for internal stake holders
• Should have experience of managing internal and external resources working to deliver IT
services.
• Should have hands on experience in managing vendors, negotiating deliverables and keeping
costs within pre-determined budgets.
Position Type: Full Time/Permanent
Required Education: Bachelor’s degree. Ideally in Computer Science, Cyber Security, Information
Security, Engineering, Information Technology.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties,
or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones
may be assigned at any time, with or without notice.

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