Customer Happiness Manger (Job Code : J45531)  

 Job Summary
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5.00 - 7.00  Years 
Customer Happiness Manger
BCA, BE-Comp/IT, BEd, BE-Other, BTech-Comp/IT, BTech-Other
Educational Level:
Stream of Study:
Industrial Type:
IT-Hardware & Networking
Functional Area:
IT Software - Telecom
Key Skills:
Job Post Date:
2022-05-20 11:14:26  

 Company Description
The company is a 10 year old company and is known for building word class customer engagement products that power companies that need enterprise customer communication. They work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. They also power customer
communication for some of the top banks in the country. Their products have enabled more than 7.2 billion calls, 1 billion SMSes and 65 million hours of conversation over the last year.

 Job Description
We need 5+ years of relevant work experience in customer support functions and 2+ years of people management experience
? We need candidate having experience working in and managing 24x7 support operations
? We look for excellent communication skills, ability to bring clarity to complex customer problems
? We need an individual with team-building experience and having worked in the startup domain
? We look for excellent stakeholder management, planning and analysis skills
? We prefer a candidate with experience in telecom, related protocols and product startups would be a plus