• Should possess concrete design and configuration experience on CIM, SIP, Routing GVP, ORS, e-Services, WDE, InfoMart, Pulse, Outbound
• Genesys Pure cloud (ININ) solutions Architecture, development, Implementation, Configuration and support.
• Should have exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.
• Knowledge on 3rd party apps like Anana, Verint, SBC, SDK, NICE would be added advantage
• Working knowledge of IP PBX, Voice processing, DNS, data collection, monitoring, storage, Web/API.
• A deep understanding of the technologies, principles and methods within the discipline area of focus
• A broad functional understanding of various areas of technology outside of their subject matter focus area.
• The lead designer should have working knowledge of Platforms/Operating Systems, Networking/Communications and Testing principles.
• The lead designer must demonstrate a strong ability for problem solving.
• The lead designer must have strong documentation skills, ability to articulate solutions and ideas in a clear and concise manner, and adequate presentation skills
• The lead designer should act as the primary technical escalation interface in case of any high priority cases during the process of implementation