SME – CloudContact (Genesys) (Job Code : J45801)  

 Job Summary
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Experience:
10.00 - 14.00  Years 
 
Location:
Gurgaon
 
Designation:
SME – CloudContact (Genesys)
 
Degree:
BCA, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MCA
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
Telcom/ISP
 
Functional Area:
IT Software - Network Administration / Security
 
Key Skills:
Genesys Pure cloud , design ,Call Routing
 
Job Post Date:
2022-06-20 19:53:41  
 
 

 Company Description
 
Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world.

Their principal activities include:

- Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.

Specialties: Telephony, Networking, Cloud Services, Unified Communications
 

 Job Description
 
Technical Skills:
• Should possess concrete design and configuration experience on CIM, SIP, Routing GVP, ORS, e-Services, WDE, InfoMart, Pulse, Outbound
• Genesys Pure cloud (ININ) solutions Architecture, development, Implementation, Configuration and support.
• Should have exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.
• Knowledge on 3rd party apps like Anana, Verint, SBC, SDK, NICE would be added advantage
• Working knowledge of IP PBX, Voice processing, DNS, data collection, monitoring, storage, Web/API.
Attributes
• A deep understanding of the technologies, principles and methods within the discipline area of focus
• A broad functional understanding of various areas of technology outside of their subject matter focus area.
• The lead designer should have working knowledge of Platforms/Operating Systems, Networking/Communications and Testing principles.
• The lead designer must demonstrate a strong ability for problem solving.
• The lead designer must have strong documentation skills, ability to articulate solutions and ideas in a clear and concise manner, and adequate presentation skills
• The lead designer should act as the primary technical escalation interface in case of any high priority cases during the process of implementation