The technical skills needed
Mandatory: Hands-on experience in operation and management of security infrastructure.
• Five to Eight years of experience on following products/technologies
a) Zsacaler ZIA and ZPA, Cisco ASA, Cisco FTDs, Next Gen Palo Alto Firewall, Fortinet , Firewalls on SDWAN, Cloud Security, Cisco ISE.
• Implementation and operation support experience on F5 LTM,GTM, ASM, AFM
• Identity and access managent knowledge on OKTA,CyberArk
• IPS policy management, signature fine tuning.
• Knowledge and working knowledge of proxy solutions like Zscaler, Symantec
• Knowledge of device health monitoring tools and systems
• Stakeholder management and ability to work under pressure
• Effective oral and written communication
What I’ll be doing – your responsibilities
• Form an integral part of 24*7 rota to provide security in-life support
• Be a Subject Matter Expert for technology & customer infrastructure network
• Triage, Review, and implement security specific changes in line with Customer security policies and change control processes.
• Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
• Review code upgrade and test implement before rolling on to production
• Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
• To provide reactive incident support via NGSD , attending customer troubleshooting calls, providing detailed analysis and fixing issues within contractual obligation and SLA
• Adhere to change and incident management process. Represent on CAB for complex technical issues
• Drive new product launches & technology training
• To ensure that all agreed communication, notification , updates are delivered in timely manner
• Mentoring and supporting collegues with knowledge sharing on issues, technology platform