Java Supp. Lead (Job Code : J46089)  

 Job Summary
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7.00 - 10.00  Years 
Java Supp. Lead
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MCA
Educational Level:
Stream of Study:
Computer Science/IT
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Client Server
Key Skills:
Job Post Date:
2022-08-19 17:19:06  

 Company Description
CLIENT has a progressive existence in the IT services industry with prime focus on telecom, logistics and energy & utility domains.With the key mantra of "DRIVING GROWTH THROUGH EXCELLENCE",we have successfully enabled a number of customers/operators leverage the benefits of offered products and solutions with our proven expertise in system integration, application engineering, solution development, support, testing and managed operations.

We serve our customers through an onsite/offshore model and have helped in bringing best value proposition by eliminating process and technology bottlenecks for sustained growth. We thrive to build long term relationships with our customers and partners by aligning to their business models and road map. We have demonstrated our capabilities for various communication service providers for whom we have successfully delivered transformation, support, maintenance and operation-streamlining projects.

 Job Description
Experience & Location of work

7+ years’ experience in supporting Telco applications.

Key Responsibilities

The following are the high-level responsibilities:

? Incident Management and support for web applications in specific to telco.
? Participate in bridge calls for P1 / P2 issues and regular update to all stakeholders.
? Report SLAs and KPIs.
? Perform troubleshooting and investigation on reported production incidents.
? Provide workarounds and resolutions to quickly address issues while working to deliver permanent fix
? Conduct root cause analysis to identify problems and application defects, coordinate and follow-up with L3 to prioritize and plan delivery of fixes.
? Review impact analysis of L3 fixes and test fix packages for production implementation
? Ensure application data integrity by implementing data scanning, clean-up and reconciliation
? Communicate with users, L3 team, IS infra team and management to explain technical issues, processes, and recommended solutions.
? Respond to user requests, incidents and follow up on issues in a timely manner.
? Monitor and detect errors in applications and perform necessary recovery to restore the application service or processing. Enhance tools and processes for automated detection and recovery.
? Monitor production applications performance. Alert, escalate severity and collaborate to supporting teams to find immediate issue resolutions
? Maintain standard operation excellence tools for application/system monitoring and alert including performance and data integrity
? Proactively identify areas of service, operation and process improvement and make recommendations to the team

Technical skills required:

? Sound knowledge of JAVA/J2EE applications and web applications
? Sound knowledge of XML, JSON, SOAP and REST APIs
? Working knowledge on Oracle SQL & PLSQL.
? Proficient in Unix (Solaris/Linux) and shell scripting.
? Expertise in ITIL/ITSM processes.


? Telecom domain knowledge