Senior Manager-Escalation (Job Code : J47629)  

 Job Summary
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10.00 - 15.00  Years 
Senior Manager-Escalation
BA, BBA, BBA/BMS, BCA, BSc-Other, BTech-Comp/IT, BTech-Other, MBA, PGDM
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Job Post Date:
2024-02-17 13:15:05  

 Company Description
Our Client is a 14 years old Accel funded with Over 1000+ Employees & 8+ Million Customers. Its a profitable company in the consumer electronic protection space. They are India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. They cover all electronic devices and home appliances. Their plans are widely available across retail stores and online marketplaces.They have a team of passionate entrepreneurs who want to change the way post sales service is delivered to the customer- make it more efficient, intelligent and delightful. They work with some of the largest retailers in India. They run services across every pin code in India and are one of the top 3 players in their space. They are head-quartered in Mumbai and have Pan India presence.

 Job Description
Client is looking out for someone who is specialized in handling escalations.
Candidate should have experience in handling purely escalations role – customer escalations, MD/CEO escalations, legal/consumer forum escalations, partner/vendor escalations.
Preferrably experience from E-commerce companies like TATA Cliq, Reliance Trents, Myntra, Flipkart, Amazon, Pepperfry etc. or our competitors like OneAssist, Zopper, Servify, or consumer durable companies.