Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks,businesses and other institutions to present invoices, statements and bills to
consumers or businesses and receive payments against them.

Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection services across multiple electronic channels.

Their Product manages these services across a range of access channels viz. Internet Banking, ATM Banking, Tele Banking, Mobile Banking etc. The Payment Gateway services of our Client enable customers to pay online using either their electronic banking accounts or credit cards.

Job Description Client Relationship Management - Team Lead
Work Location Mumbai

Job Profile As a business development and client relationship Lead you will manage large clients within the Specific domain and Lead the Business Team.

Your role encompasses the following:
- Guiding the team in identifying opportunities in the Sector for Digital Payments and converting them.
- Achieving client relationship targets and KPI’s as set by the business vertical head
- Identifying upsell/cross sell to achieve the assigned targets
- Building and maintaining relationships with clients and key personnel within the sector.
- Responsible for continuous development of the product offering toexisting clients.
- Commercial Negotiations and Agreement.
- Conducting internal reviews of team performances
- Monitoring company performance against service level agreements and flagging potential issues.
- Liaising with internal departments to ensure client needs are fulfilled effectively
- Escalating and resolving areas of concern as raised by clients.
- Team Lead role reporting into the vertical head.

Relevant Industry: Digital Payments/ Banking / Insurance / eCommerce.

Profile/Skills desired - Demonstrated competence with client management; having managed large accounts

- Proven ability to build relationships with key external and internal stakeholders and business leaders
- Strong interpersonal skills and an ability to build rapport with partners
- Strong communication skills and technical aptitude
- Strong Educational Background; should possess an MBA (or equivalent post graduate certification) from a reputed university or similar
professional qualifications