Our client is a global leader in Consulting, Technology and Outsourcing Business in the SW Services & Product arena. Client has impressive customers list in over 30 countries this includes some of the best known names across globe. With offices in every continent and development centres in practically every developed country, our client is known for their successful Delivery model. Our client is structured into Business Units and caters to the BFSI, Manufacturing, Infrastructure, System Integration, Retail, Engineering Services Industries/domains. Their foray into Banking Software products and Intellectual property has differentiated them from their competitors.

• Internal Audits (Process Audits) - Conducting process & contractual audits to review contractual compliance, SLA adherence, Quality adherence, and standardise the best practices across all processes.
• Planning and Conducting ISO 9001:2015 internal audits, identifying gaps, helping process to fulfil gaps and designing preventive action. Helping organisation to get certified in external audits.
• Planning and conducting Information technology service management internal audits and in external audits.
• Sharing feedback, coach, train QA’s & Operations on improvement areas for various projects/clients.
• Implement and support quality processes for aligned projects with objective towards improving service/project quality/reducing the rework and improving customer & client satisfaction.