Siebel Supp. Lead (Job Code : J46091)  

 Job Summary
Share this job on Facebook  Share this job on Twitter  Share this job on Linked In
 
Experience:
7.00 - 10.00  Years 
 
Location:
Hyderabad
 
Designation:
Siebel Supp. Lead
 
Degree:
MCA
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
Computer Science/IT
 
Industrial Type:
IT-Software/Software Services
 
Functional Area:
IT Software - Client Server
 
Key Skills:
Siebel
 
Job Post Date:
2022-08-19 17:29:07  
 
 

 Company Description
 
CLIENT has a progressive existence in the IT services industry with prime focus on telecom, logistics and energy & utility domains.With the key mantra of "DRIVING GROWTH THROUGH EXCELLENCE",we have successfully enabled a number of customers/operators leverage the benefits of offered products and solutions with our proven expertise in system integration, application engineering, solution development, support, testing and managed operations.

We serve our customers through an onsite/offshore model and have helped in bringing best value proposition by eliminating process and technology bottlenecks for sustained growth. We thrive to build long term relationships with our customers and partners by aligning to their business models and road map. We have demonstrated our capabilities for various communication service providers for whom we have successfully delivered transformation, support, maintenance and operation-streamlining projects.
 

 Job Description
 

Role
? Seibel Developer/Support

Department / Sub-Department
? Application Delivery

Job Summary
? 7+ years’ experience with SQL, relational database, and IT project experience
? Hands-on experience in Siebel Tools Configuration, Workflows, Business Services, WebServices, eScript, XML, XSLT, Integration Objects, VBC, EAI, and EIM.
? Support business queries and other adhoc reports or extract. Experience in Release support - Technical Specifications, Test cases, build, test support and deployments.
? Excellent problem solving & analytical skills. Strong technical understanding of Siebel.

Qualification
? BE/B.Tech/MCA/MSC
? Degree in Computer Science/Information Technology/Computer Engineering or Equivalent

Experience & Location of work
? 7 - 10 Years
Key Responsibilities
? Provide effective maintenance and support of IT applications such as Retail, Online Store, CRM, Order Management and Provisioning.
? Be highly responsive to the dynamic nature of the business environment and to quickly react against any critical issues related to the supported systems at all times.
? Perform triage, troubleshooting and investigation on reported production incidents during normal office hours and on-call standby.
? Provide workarounds and resolutions to quickly address issues while working to deliver permanent fix
? Conduct root cause analysis to identify problems and application defects, coordinate and follow-up with L3 to prioritize and plan delivery of fixes.
? Review impact analysis of L3 fixes and test fix packages for production implementation
? Ensure application data integrity by implementing data scanning, clean-up and reconciliation


Competencies (required as part of this role)

Technical skills required
Primary
? Siebel Tools Configuration, Workflows, Business Services, WebServices, eScript, XML, XSLT, Integration Objects, VBC, EAI, and EIM
? Experience with code review and evaluation
? Working knowledge of the Siebel Innovation pack
? Proficient in C# with good understanding of VB.NET
? Proficient in SQL Server 2012 and above, Transact SQL, stored procedures, triggers, DTS packages
? Experience with Entity Framework and Object-Relational Mapping (ORM) frameworks
? Excellent understanding of business environment, budgets, sales targets & forecasts, promotions, etc

Secondary
? Proficient in HTML5, CSS, JavaScript, and JQuery
? Experience with SOAP and Restful Web Services (WCF, Web API)
? Exposure to and involvement with commission for Staff and 3rd parties
? Has worked with commission in a sales environment previously
? Experience from working within a retail and/or distribution environment a plus
? Hands-on experience from working with Oracle or other enterprise ERP solution a plus
? Experience working with Agile/Scrum methodologies
? Experience with code review and evaluation
? Have passion for learning new technologies and enhancing existing skills
? Experience working with Agile/Scrum methodologies
? Experience with applying design and architectural patterns
? Familiar with TFS 2013 and higher
? Proficient in HTML5, CSS, JavaScript, and JQuery
? Experience with SOAP and Restful Web Services (WCF, Web API)
? Experience with SQL, Relational database, and Comprehension and familiarity with ICM/SPM industry