With over 75 years of experience in the industry, our client is the world`s largest manufacturer of furniture housing over 690 acres of manufacturing and distribution capacity. With more than 1,100 stores across 65 countries and a thriving e-commerce business, Our client is one of the most prominent furniture retailers worldwide.

Primary Job Functions Position:
Enterprise Service Management Platform Administrator Total Years of Experience: 7 Years/ Relevant Years of Exp: 5+ Years Primary Technologies: ServiceNow, JavaScript, XML, HTML, MidServer, .Net, Powershell & Azure (Optional) Primary Job Functions • Oversee daily health, safety, and system indicators to maintain performance of the ServiceNow platform. • Participate in all aspects of platform lifecycle, from requirements gathering and design through implementation, deployment, and upgrades. • Troubleshoot technical issues, perform root cause analysis, and take necessary steps to rectify. • Deliver regular updates to executive leadership about the status of implementations. • Create and maintain system design and operations documentation, updating it as necessary when changes are made to the platform • Engage with process owners and business stakeholders to gather requirements and deliver solutions for specific platform needs. • Upgrade the platform as well as its applications and provide software and system troubleshooting. • Test, debug, and correct flaws in workflows and applications in connection with upgrades and patches. • Maintain up-to-date knowledge of ServiceNow capabilities and functionalities. • Resolve complex issues related to ServiceNow and ITOM integrations and application performance will be plus. • Manage user roles and access, ensuring the security and integrity of the system. • Manage ServiceNow Discovery configurations, ensure CMDB health by setting up proper governance.
Job Qualifications Education: Bachelor / Associates degree in Information Systems, Computer Science and/or Engineering with 6+ years of experience in Software development and services. Experience: • 5+ years of experience with ServiceNow as a developer and solutions architect • 4+ years of experience supporting large enterprise implementations of ServiceNow or similar tool, including ITSM, ITBM, ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management implementations) and custom application