Our client is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. Founded in 2003 with a vision to build world-class Enterprise products from India, , it is a powerful and highly flexible one-stop solution for all contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.

Designed on latest and robust technology, Our client delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.

Roles & Responsibilities:

? Coordinate project management activities, resources, equipment and information
? Break projects into doable actions and set timeframes
? Liaise with clients to identify and define requirements, scope and objectives
? Make sure that clients’ needs are met as projects evolve
? Act as the point of contact and communicate project status to all participants
? Work with the Project Managers to eliminate blockers
? Use tools to monitor working hours, plans and expenditures
? Create and maintain comprehensive project documentation, plans and reports
? Ensure standards and requirements are met through conducting quality assurance tests

Requirements :

? An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
? Solid organizational skills, including multitasking and time-management
? Strong client-facing and teamwork skills
? Familiarity with risk management and quality assurance control