Technical Account Manager - TAM (Job Code : J44318)  

 Job Summary
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Experience:
2.00 - 6.00  Years 
 
Location:
Mumbai
 
Designation:
Technical Account Manager - TAM
 
Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, ME-Comp/IT, ME-Other, MTech-Comp/IT, MTech-Other
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
IT-Software/Software Services
 
Functional Area:
IT Software - Application Programming / Maintenance
 
Key Skills:
Javascript or HTML or Android or iOS or API or SaaS or Cocoa or technical
 
Job Post Date:
2021-08-31 16:20:37  
 
 

 Company Description
 
Our Client was founded in 2013, and is backed by 3 Leading Venture Capital (VC) Funding Firms in World. Our client`s team is spread out across San Francisco, New York, Los Angeles, London and Mumbai,

Our client`s Product is an Intelligent Mobile Marketing Platform trusted by over 8000 of today`s top mobile apps across globe like Reliance Jio, Star, Sony, Samsung, Idea, BookMyShow, Freecharge, Cleartrip, HelloDotcom, Zomato, Tribe, DC Comics, Denver Broncos and Curiosity to help them understand their users better, and significantly improve engagement metrics.

Our Client offer`s the usual stuff like competitive salary, health insurance, catered lunches, work tools of your choice, a cool office. We are growing rapidly across the globe, the team is hungry and committed to delivering world class products to our customers.

Come, join them and help them make a dent in the universe.
 

 Job Description
 
Purpose:
Responsible for providing complete technical solution to the customers for Our product integration with the customer`s system.

Key Responsibilities:
• Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
• Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
• Attend to customer queries, inquiries, tickets and resolve them to enable usage of Our product by the client through the complete lifecycle.
• Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
• Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
Key Requirements:
• 3 - 5 years of experience in customer facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API or Web based technologies.
• Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome