Voice Support Engineer Gurgaon (Job Code : J45343)  

 Job Summary
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Experience:
2.00 - 4.00  Years 
 
Location:
Gurgaon
 
Designation:
Voice Support Engineer Gurgaon
 
Degree:
BA, BBA/BMS, BCA, BCom, BCS, BE-Comp/IT, BEd, BE-Other, BIS, BIT, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
IT-Hardware & Networking
 
Functional Area:
IT Software - Network Administration / Security
 
Key Skills:
Voice Networking
 
Job Post Date:
2022-04-05 15:42:05  
 
 

 Company Description
 
Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world.

Their principal activities include:

- Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.

Specialties: Telephony, Networking, Cloud Services, Unified Communications
 

 Job Description
 
• At least 24 months relevant experience
• Should be an expert to provide technical support on such network and voice appliances as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones.
• Real-Time troubleshooting on Voice Gateways & CUBE.
• Monitoring and Troubleshoot of Voice Interfaces like FXS, FXO, and TI/E1
• Hands on experience on protocols like SIP, H323, MGCP etc
• Basic understanding on Genesys & Cisco UCCE platform.
• Basic understanding on recording solutions like Verint, Calabrio etc.
• Full level of Understanding of the client`s products solutions to a solid ‘basic’ level (e.g. same as Sales roles) and in depth Client`s operational/service processes would be beneficial
• Solution monitoring and multi-layer troubleshooting
• Intermediate level Technical understanding of architecture and design flows
• Ability to organize and attend on international conference call and discuss technical issues
• Experience in operation of end to end customer solutions
• Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking
• and customer facing
• Self-starter, able to work with minimal guidance and supervision
• Team-player eager to learn and also share skills and experience
• Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users
• Keen learner and support CI environment
• Stakeholder management (Account Team) with internal and external customers