Senior Manager -Claims and Audit (Job Code : J46761)  

 Job Summary
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Experience:
14.00 - 20.00  Years 
 
Location:
Mumbai
 
Designation:
Senior Manager -Claims and Audit
 
Degree:
BA, BBA, BBA/BMS, BCA, BE-Other, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MA, MBA, MBBS, MCA, MCM, MCom, MCS, ME-Comp/IT, ME-Other, MIS, MIT, MMS, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other, PGDM, PG-Other, UG-Other
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
Consumer Durables
 
Functional Area:
Other
 
Key Skills:
Service
 
Job Post Date:
2023-03-21 13:14:19  
 
 

 Company Description
 
Our Client is a 12+ years old Accel funded, profitable company in the consumer electronic protection space. They have a team of passionate entrepreneurs who want to change the way post sales service is delivered to the customer- make it more efficient, intelligent and delightful. They work with some of the largest retailers in India. They run services across every pin code in India and are one of the top 3 players in our space. They are head-quartered in Mumbai.
 

 Job Description
 
Responsibilities:
Responsible for the day to day management of the Claims Process and Audit Team Pan India.
Supervision of the multiple processes and the continuous improvement of the performance of these processes to maintain the optimum service levels.
Monitor the turnaround time for the claims.
Scrutiny and analysis of the information to make sure claims are handled tactfully.
Resolving critical approval and decisions with the Service Centres.
Handling internal escalations and maintaining regular follow up till the escalation is closed.
Be directly responsible for early detection of suspicious cases at new business login
Provide guidance and development of tools in discussion with analytics team for early detection of frauds
Ensure timely and adequately structured risk reports being published to the stakeholders
Review the accuracy of the risk reporting and risk updates (Risk reports,MIS, dashboards) at various frequencies.

Functional Skills Required:
Knowledge of claims management, risk identification, audit operations
Ability to create processes and benchmarks around risk and claims management.
Good working knowledge of risk identification and the ability to price risk into the product
Knowledge of insurance fraud risks and data analytics
Should have experience in the Service Centre domain
Having good technical knowledge of electronics.