Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world.

Their principal activities include:

- Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.

Specialties: Telephony, Networking, Cloud Services, Unified Communications

• At least 1.5 year’s experience troubleshooting Genesys collaboration products (Mandatory)
• Ability to work independently with minimal support and guidance. (Mandatory)
• Experienced in communicating and influencing across all levels and technical abilities. (Mandatory)
• Ability to work efficiently under pressure (Mandatory)
• Vendor case management (Mandatory)
• Commercial knowledge of the following vendors: Redbox, Verint, Enghouse (Preferred)
• Microsoft Teams / SBC (Preferred)
• VMWare (preferred)
• Windows server patching (Preferred