2nd Line Genesys Voice Engineering Professional (Job Code : J45836)  

 Job Summary
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Experience:
4.00 - 8.00  Years 
 
Location:
Gurgaon,Kolkata
 
Designation:
2nd Line Genesys Voice Engineering Professional
 
Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MCA
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
Telcom/ISP
 
Functional Area:
IT Software - Network Administration / Security
 
Key Skills:
Networking ,Voice, Genesys
 
Job Post Date:
2022-06-23 18:45:51  
 
 

 Company Description
 
Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world.

Their principal activities include:

- Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.

Specialties: Telephony, Networking, Cloud Services, Unified Communications
 

 Job Description
 
• At least 1.5 year’s experience troubleshooting Genesys collaboration products (Mandatory)
• Ability to work independently with minimal support and guidance. (Mandatory)
• Experienced in communicating and influencing across all levels and technical abilities. (Mandatory)
• Ability to work efficiently under pressure (Mandatory)
• Vendor case management (Mandatory)
• Commercial knowledge of the following vendors: Redbox, Verint, Enghouse (Preferred)
• Microsoft Teams / SBC (Preferred)
• VMWare (preferred)
• Windows server patching (Preferred