Job Summary
Experience:
8.00 - 12.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Hyderabad
Functional Area:
IT Software - Other
Designation:
Service Delivery Manager – Cloud Infrastructure
Key Skills:
Cloud, Infrastructure
Educational Level:
Graduate/Bachelors
Job Post Date:
2025-06-26 17:27:39
Stream of Study:
Computer Science/IT
Degree:
BCA, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
Company Description
Our client is a global knowledge practice that provides consulting, technology, engineering, management and innovation services to leading businesses, governments, non-governmental organizations and not-for-profits.
We focus on gaining, refining and sharing expertise in the energy and utility sector, then provide strategic advice and implement outcome-driven solutions. Working with customers across the utility value chain, we deliver sustainable and lasting improvements to their efficiency and performance, adding value to their bottom line.
Demand for power, gas and water is consistently growing as the population of the planet expands. Our goal is to support large consumers of energy and water, and improve the sustainability of resources by increasing efficiency and optimizing existing operations. We also develop commercially successful ways to use renewable resources which deliver transformative advantages for our customers.
As demand grows so does opportunity, something Enzen has seized on since its inception in 2006. The business has grown and developed across the globe, with a physical presence in the UK, India, Australia, USA, Spain, Turkey, Middle-East, Africa and Kazakhstan.
As we push into the second decade of the company, we`re super-charging our growth by delivering exceptional value and results to our customers. For people with the right mindset, the opportunity to develop and grow in the organization has never been greater.
Our expanding solutions, services and geographies mean we`re always on the lookout for individuals who can drive positive change and are hungry for the success and rewards that go with it.
Job Description
Key Responsibilities
Manage day-to-day service delivery for Skytap AIX infrastructure as the primary environment, ensuring high availability and business continuity.
Oversee incident, problem, and change management processes following ITIL best practices.
Conduct periodic capacity planning, performance reviews, and infrastructure health checks across cloud platforms.
Monitor and maintain backup schedules, ensuring successful execution and recovery validation.
Collaborate with Azure teams to manage hybrid cloud integrations, including VM performance, patching, and optimization.
Drive SLA compliance and maintain service delivery KPIs, reporting to both internal and external stakeholders.
Lead and coordinate with cross-functional teams during critical incidents to ensure timely resolution and root cause analysis.
Maintain strong documentation standards, ensuring up-to-date knowledge base and runbooks.
Act as a primary point of contact for cloud service escalations and operational queries.
Required Skills & Experience
8+ years of experience managing infrastructure operations in Skytap AIX and cloud environments (preferably Azure).
Strong understanding of IT service delivery processes, metrics, and continuous improvement methodologies.
Hands-on experience with tools for performance monitoring, backup management, and incident tracking.
Proven track record of working in global delivery models, especially within UK/EMEA time zones.
Strong communication, stakeholder management, and team leadership skills.
Preferred Qualifications
ITIL v4 Certification (preferred)
Exposure to automation tools and scripting (e.g., PowerShell, Bash)
Familiarity with compliance frameworks and cloud governance
