Client Company Profile: Our client is a global information technology company founded in 1965 with its headquarters in Kista, Sweden . It provides real-time operating systems and consulting services. company, empowers mobile operators to manage and monetize encrypted traffic. Based on the industry’s most scalable NFV platform, our solutions alleviate RAN congestion, create new revenue opportunities and unify data from visualized applications. The company provides solutions for mobile video traffic management, cloud data management and 5G Data Management. The company’s global customer base consists of over 40 of the largest communication service providers including AT&T, Du, KDDI, Orange, Rogers, Sprint, Telus, T-Mobile, Telefonica, Telstra, Vodafone and Zain. They have office locations all over the world in Berlin, Russia, North Ireland etc. & in India at Pune & Hyderabad.

Core Role Responsibilities:

Understand Customer Needs: Align with business objectives and address customer requirements.
Incident Management: Handle incidents within SLAs, including troubleshooting, diagnosing, and resolving platform issues.
System Support: Follow system support guidelines, reproduce faults, and coordinate with relevant teams for resolution.
Reporting: Lead the development of post-event root cause analysis reports.
System Changes: Implement configuration changes as per access rights and approvals.
Network Performance: Engage in technical discussions to enhance network performance and suggest improvements.
Knowledge Sharing: Collaborate with support team members, share best practices, and create knowledge base articles.
Feedback Mechanisms: Develop and use feedback to prevent future support issues.
Complex Problem Solving: Address complex problems with innovative solutions.
Traffic Analysis: Analyse traffic, tune solutions for security, and present reports to customers or account managers.

Preferred Experience and Knowledge:

Experience: 6 to 9 years.
Education: B.Tech/BE in IT, Computers, or Electronics & Communications.
Telecom Experience: VAS/DATA system operations, maintenance, and mobile networks (GSM, GPRS, UMTS).
Technical Knowledge:
Messaging: SMSC, SMS, SMPP, RCS, MMS, SIP.
Signalling: SS7, Diameter, GTP-C, 5G.
Tools: Kafka, ElasticSearch, Kibana, SQL, REST API, Consul, Nginx, haproxy, Grafana, Prometheus.
Scripting and Networking: Linux commands, Shell/Python scripting, TCP/IP, routing, switching, BGP, BFD.
Skills: Troubleshooting, communication, presentation, reporting, analysis, and interpersonal skills.
Other: Knowledge of Linux OS, MySQL, Kubernetes, Docker, AWS, Azure; experience with ticketing systems.