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Position Description: ITIL Application Development/QA Management Process Owner

Position Overview:
The ITIL Application Development/Quality Assurance Management Process Owner is responsible for leading and managing the Application Development process within an organization, ensuring that applications are designed, developed, tested, and deployed in alignment with business needs and industry best practices. This role plays a pivotal role in driving the effective error free delivery of application solutions and optimizing the application development lifecycle.

Key Responsibilities:
• Process Ownership: Take ownership of the end-to-end ITIL Application Development/QA process, including designing, implementing, and continuously improving the process to meet organizational requirements and industry best practices.
• Requirements Analysis: Collaborate with business stakeholders to understand their application requirements and translate them into functional and technical specifications. Ensure that requirements are clear, feasible, and aligned with business objectives.
• Solution Design and Architecture: Work with architects and development teams to design and document application solutions, considering factors such as scalability, performance, security, and integration requirements. Ensure that design principles and coding standards are followed.
• Development and Testing: Oversee the development and testing activities of applications, ensuring adherence to coding standards, quality assurance processes, and version control practices. Collaborate with development teams to address technical challenges, resolve issues, and ensure timely delivery of high-quality application solutions. The goal is to remove errors ahead of deployment to reduce incidents and ensure customer satisfaction.
• Release and Deployment Management: Collaborate with the ITIL Change Management Process Owner to plan and manage the release and deployment of applications into production environments. Ensure that appropriate testing, documentation, and training are conducted prior to deployment.
• Continuous Integration and Continuous Delivery (CI/CD): Drive the implementation of CI/CD practices and tools to streamline the application development process. Promote automation, build pipelines, and release orchestration to accelerate delivery and improve efficiency.
• Application Performance and Monitoring: Implement mechanisms to monitor and measure the performance of applications in production environments. Collaborate with support teams to proactively identify performance bottlenecks, troubleshoot issues, and optimize application performance.
• Risk and Security Management: Collaborate with the IT Security team to ensure that applications comply with organizational security policies, standards, and regulations. Conduct risk assessments and implement appropriate security controls throughout the application development lifecycle.
• Stakeholder Engagement: Engage with business stakeholders, project managers, business analysts, and other IT teams to foster collaboration, manage expectations, and ensure that application development activities align with project timelines and business priorities.
• Process Improvement: Continuously identify opportunities to enhance the Application Development process, tools, and methodologies. Drive process improvements, adopt emerging technologies, and implement best practices to optimize the application development lifecycle.

Qualifications and Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• ITIL Foundation certification is required, while additional ITIL Intermediate or Expert certifications in Service Design or Service Transition would be advantageous.
• Strong knowledge of IT Service Management (ITSM) principles and frameworks, with a focus on Application Development.
• Proven experience in designing and implementing Application Development and Quality Assurance processes within large organizations, preferably using ITIL best practices.
• Proficiency in software development methodologies, such as Agile, Scrum, or DevOps, and familiarity with SDLC frameworks.
• Experience in requirements analysis, solution design, and application architecture.
• Strong understanding of software testing practices, including unit testing, integration testing, and automated testing.
• Knowledge of application security principles and best practices.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization.
• Experience in project management, process improvement, and change management.
• Familiarity with application development tools and technologies, such as Java, .NET, JavaScript frameworks, or cloud platforms, is desirable.

The ITIL Application Development/Quality Assurance Management Process Owner plays a crucial role in ensuring the effective delivery of application solutions, aligning development activities with business needs, and optimizing the application development life cycle. This position offers an exciting opportunity to define and enhance the Application Development process, driving organizational success through efficient and high-quality application solutions.