Avaya Contact Center Design Professional Gurgaon (Job Code : J47286)
Job Summary
Experience:
5.00 - 14.00 Years
Location:
Gurgaon
Designation:
Avaya Contact Center Design Professional Gurgaon
Degree:
BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
Educational Level:
Graduate/Bachelors
Stream of Study:
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Network Administration / Security
Key Skills:
Avaya Contact Center
Job Post Date:
2024-07-23 12:20:54
Company Description
Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world.
Their principal activities include:
- Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services
They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.
Specialties: Telephony, Networking, Cloud Services, Unified Communications
Job Description
KEY PURPOSE OF ROLE
• This role would be the primary technical interface to the internal and external teams and customer for reviewing and supporting all the major solution designs associated with Avaya platform
• The person should assists with analysis of technical problems and identifies and prioritizes resolutions based on business needs.
• This role should be able to mentor and provide knowledge transfers to other team members with latest product transformations and platform updates
• Responsible for solutioning complex designs of all major Avaya platform technologies involving requirements of in-bound and out-bound contact center and IP telephony
• Should get involved into team augmentation activities which involves hiring right talent on board, training the existing talent.
• Support TDM’s for project related activities to the design, configuration, management of telecom equipment and systems for in-bound and out-bound Contact Center, telephony technology (Avaya)
• Should help the Quality team in achieving better RFT’s.
Technical Skills
• Should be expert with designing and implementation of multiple product subsets of Avaya /CC portfolios which includes Avaya Aura CM, CC Elite, NGCC, AES, CMS, MM, Voice Portal
• Should possess thorough knowledge w.r.t Contact center VDN/Vector programming, Complex/Simplex Routing methodologies
• Deep-dive design understanding levels of Avaya Aura/UC architecture in-line with the recent platform updates.
• Knowledge regarding 3rd party applications or integrations like Verint, Aspect, Gensys would be an added advantage.