Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world.

Their principal activities include:

- Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.

Specialties: Telephony, Networking, Cloud Services, Unified Communications

Summary –
Providing (24X7) support to customers on services (incl. Out of Hours Support & Public Holidays etc.)
As a Customer Service Technical Advisor, candidate needs to provide technical support for Data and Security (LAN/WAN/WLAN/Security etc.) Service Requests and handle Simple to Complex changes, expedite Implementation for customers e.g. 24x7x365. Candidate will need to do pre & post checks for the existing running configurations, assist and notify stake holders (e.g TDA, Service Desk & teams dealing other service towers) as well as customer proactively.
If there is any network/Security related issue or RISK identified during validation, then candidate is required to communicate with relevant stakeholders. Also, support project work, migrations in addition to request fulfilment within Line of Business. To be successful in this role, you must be a motivated individual and quick learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.

Job Description –
Ability to analyse complex technical problems
Tactful and patient with users/customer and all stakeholders.
Excellent verbal and written communication skills,
Answering user`s queries over the phone, email, Request fulfilment tools/web portal.
Follow standard procedures to escalate any unresolved issues to the appropriate internal teams

Responsibilities-
The day to day activities would include following:
Configuring various network devices and services (e.g., routers, Switches {Cisco & Nexus}, Wireless Controller, Access point, Huawei and Multivendor Fire walls etc.).
Delivering implementation requests directly under Owning queue and implementing simple to complex changes for Cisco switches, routers, WLCs and Firewall.
Managing Routing Protocol like EIGRP, OSPF & BGP as per demand.
Good knowledge of different types of Network Module/ Card & cables & other hardware.
Changes on LAN, WLAN like modification of VLAN in access & Trunk, MAC address binding & ARP table, Sticky MAC address, Add / modification Port-channel & Tunnel, SNMP, Access List, Port mirroring, NAT, PAT, DHCP, HSRP and GLBP, Policy based routing.
Resolving 1st level of technically escalated cases from Request Fulfilment Engineer.