Technical Support - Payments/ e-Commerce (Job Code : J46717)  

 Job Summary
Share this job on Facebook  Share this job on Twitter  Share this job on Linked In
1.00 - 3.00  Years 
Technical Support - Payments/ e-Commerce
BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
Educational Level:
Stream of Study:
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Application Programming / Maintenance
Key Skills:
Payment, support
Job Post Date:
2023-11-23 16:59:50  

 Company Description
Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks,businesses and other institutions to present invoices, statements and bills to
consumers or businesses and receive payments against them.

Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection services across multiple electronic channels.

Their Product manages these services across a range of access channels viz. Internet Banking, ATM Banking, Tele Banking, Mobile Banking etc. The Payment Gateway services of our Client enable customers to pay online using either their electronic banking accounts or credit cards.

 Job Description
Job Description

1-3 years’ experience

Ideally with a BBPS/ Payments/ e-Commerce background

Experience in providing support for payment related product implementations.

Experience in developing/managing high volume digital transactions

Experience in managing and supporting third party ERP solutions and other third party applications (desirable)

Domain knowledge of digital transaction platforms-BBPS, Bill Payments, Payment Gateway, e-Commerce.

Ability to manage & Support production support related aspects both in terms of technical and functional.

Job Description / Responsibilities.

Strong written and oral communications skills, proven ability to handle partnerships and customers

Understanding of various payment systems and processes

Ability to learn quickly and to share knowledge with team mates.

Ability to manage projects independently.

Ability to leverage data to identify production issues & Strong problem solving skills.

Able to manage multiple stakeholders

Ability to drill production data for production issue analysis and generate MIS/Reports based production data.

Ensure compliance related support with applicable legal, regulatory requirements.

Establish a process of constantly benchmarking the platform with respect to production support related aspects and take necessary corrective action if needed

Build a team for User Acceptance Testing (UAT) and building a comprehensive repository of test cases for production related issues and troubleshooting.

Eye for detail

Ability to define end to end processes

Innovative for new product ideas

Project Management

Candidate must be:

Excellent communication skills, ability to handle clients in a mature and highly responsive manner.

Familiarity with technology/ web based applications/ process mapping skills/ business requirements definition.

Ability to manage a team of resources; interact with multiple teams and effective delivery of the final requirement.

Familiarity with systems; and ability to understand/ use internet based platforms.

Strong people & Technical project management skills are must.

Creating Requirement documents and Functional documents

Managing Vendors

Technical Knowledge

Hands-on with Linux/Unix Commands.

Knowledge of Putty and its related Commands

SFTP/FTP file sharing knowledge


IIS/SSL certificate installation knowledge Base.

Knowledge of REST and SOAP based web services.

Hand-On with Postman kind of tools for web service testing and troubleshooting.

Knowledge of various encryption mechanism such as AES256, RSA, SHA256, HMAC etc.

Good to have JAVA, .NET and PHP basics.

Hands on knowledge of MS Office, Excel, PowerPoint.