Customer Happiness Associate (Job Code : J45528)  

 Job Summary
Share this job on Facebook  Share this job on Twitter  Share this job on Linked In
 
Experience:
1.06 - 3.00  Years 
 
Location:
Bangalore,Gurgaon,Mumbai
 
Designation:
Customer Happiness Associate
 
Degree:
BCA, BE-Comp/IT, BE-Other
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
IT-Hardware & Networking
 
Functional Area:
IT- Hardware / Telecom / Technical Staff / Support
 
Key Skills:
Tech Support
 
Job Post Date:
2022-05-19 18:03:39  
 
 

 Company Description
 
The company is a 10 year old company and is known for building word class customer engagement products that power companies that need enterprise customer communication. They work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. They also power customer
communication for some of the top banks in the country. Their products have enabled more than 7.2 billion calls, 1 billion SMSes and 65 million hours of conversation over the last year.
 

 Job Description
 
Providing solutions to different problems of clients
by taking the help of different internal tools, coordinating with Tech Support (this is one team
with whom you’ll be working the most), Network Operations, Customer Success, Product and
Finance teams.
? You`ll work one-on-one with customers, helping them to get the most out of the product. Skype calls and live screen-shares apart from answering phone calls and responding to emails and chats on Freshdesk.
? Ensure that all the related notes/ call comments are properly documented and suitable
information is provided to clients.
? Maintain knowledge base Write, edit and help create content whenever necessary.
? Work 24*7 and comfortable working in rotational shifts (you’ll be working from home during nights and over
weekends, though)