Technical Account Manager - TAM (Job Code : J40256)  

 Job Summary
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Experience:
3.00 - 8.00  Years 
 
Location:
Mumbai
 
Designation:
Technical Account Manager - TAM
 
Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MCA, MCM, MCS, ME-Comp/IT, ME-Other, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
IT-Software/Software Services
 
Functional Area:
IT Software - Other
 
Key Skills:
Customer Success Engineer,Javascript, Analytics & Reporting, HTML, Android, iOS, Mobile Application Development, Technical & Customer Support
 
Job Post Date:
2019-10-14 12:49:32  
 
 

 Company Description
 
Our Client was founded in 2013, and is backed by 3 Leading Venture Capital (VC) Funding Firms in World. Our client's team is spread out across San Francisco, New York, Los Angeles, London and Mumbai,

Our client's Product is an Intelligent Mobile Marketing Platform trusted by over 8000 of today's top mobile apps across globe like Reliance Jio, Star, Sony, Samsung, Idea, BookMyShow, Freecharge, Cleartrip, HelloDotcom, Zomato, Tribe, DC Comics, Denver Broncos and Curiosity to help them understand their users better, and significantly improve engagement metrics.

Our Client offer's the usual stuff like competitive salary, health insurance, catered lunches, work tools of your choice, a cool office. We are growing rapidly across the globe, the team is hungry and committed to delivering world class products to our customers.

Come, join them and help them make a dent in the universe.
 

 Job Description
 
Position : Technical Account Manager - TAM
Exp : 3 Yrs to 8 Yrs,
Job Location : Mumbai Goregaon West
Education : BE/B.Tech/MCA

Role :

Our client is looking for talented Technical Account Managers, who have a combination of superb customer
interaction abilities and are comfortable solving complex technical use cases. The candidate will handle inbound
escalations and be the primary escalation interface into our Engineering team. This role will directly responsible for issue triage, as well as creating and updating support documentation.

• 3+ years programming experience (API/ Web/ Mobile)
• Excellent communication skills & strong customer focus
• Proven analytical / problem-solving ability . Provide efficient and accurate technical assistance to ensure customer satisfaction
• Work directly with customers to solve technical issues
• Helping our client`s customers with integration of Our client`s product SDK
• Provide escalated technical and triage support for other teams
• Actively contribute to our online support documentation
• Leverage product expertise and technical knowledge to delight customers
• Responsible for responding to customer emails and driving excellent Customer

Brownie points:

• SaaS support experience
• Deep understanding of Mobile technology Android / IOS strongly preferred
• Prior startup experience

Life at Our client office :

They’re building a team of smart, driven, and helpful people whose goal is to assist mobile marketers and
continuously improve thereselves while they’re at it. That’s not to say that they do not make time for play and even team-building activities during the week. More than a company, they’re a team of hard-working and hard-playing individuals who strive for excellence every chance we get.

Why to Join them?

• Feed your curiosity in a rich learning environment
• Diversity and inclusivity are the guiding principles driving how they recruit employees, cultivate leaders, and build a great company
• They redefine issues to discover solutions to complex problems
• Your work will impact mobile growth strategies for global brands such as Sony, Vodafone, Fandango, Go-Jek and many others, to engage and retain their users.
• They believe that autonomy and collaboration is more important than hierarchy.
• They believe that you should feel at home even when you’re in the office and to ensure that they have a
fully stocked snack bar and catered lunches