Team lead- Support Analyst (Job Code : J39686)  

 Job Summary
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7.00 - 9.00  Years 
Team lead- Support Analyst
BCA, BCS, BE-Comp/IT, BE-Other, BIS, BIT, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MCA, MCM, MCS, ME-Comp/IT, ME-Other, MIS, MIT, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other
Educational Level:
Stream of Study:
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Other
Key Skills:
windows servers, NLB, Cluster, Backup management and Web applications
Job Post Date:
2018-07-05 18:41:11  

 Company Description
Our client keeps things running smoothly for some of the UK's best known brands and public sector organisations. Their activities are often mission-critical to their clients but not core to their organisations. By taking care o
f these services, they free them to focus on what matters most. They also provide services to millions of individuals, enabling them to manage their company benefits and to trade through our execution-only share dealing platform.

Our client is an intelligent provider of sophisticated technology, administration, processing and payments services, delivered by over 4,300 employees across 31 locations. Their mission is making complex things simple for organisations and individuals alike.

The technology which underpins their services is typically built and developed in-house. It enables them to operate at unprecedented scale, managing data and handling the largest transactions with accuracy and mobilising tasks at short notice.

 Job Description
Key Responsibilities

*Managing the facilitation of the completion of a number of established support processes within agreed SLA’s.
*Escalations to senior management where required (incident severity etc).
*Proactively assisting with maintaining stable administration software platforms
*Facilitating access management requests to Pension databases (including resetting passwords and clearing database locks).
*Logging incoming support calls, taking the necessary steps to action or redirect as required.. Line Managing in a team environment across a rota basis.
*Involvement in larger pensions projects when required to do so
*Completing delegated actions from Support Team Manager
*Manage the work within the agreed KPI/SLA as applicable

Qualification & Skills - Mandatory

*Candidates should have passed qualifying degree examinations and awarded bachelor’s degree. Preferable in engineering/technology
*Candidates should have 3 years of experience in IT infrastructure monitoring
*Communication skills – strong verbal and written.
*Planning and organising and is able to plan and organise own work, in order to meet own and team objectives in a timely manner.
*Able to understand and work within defined processes and procedures.
*Systems and Support analytical skills.
*Relationships – able to build relationships at all organisational levels.
*Solutions and results oriented.
*Experience in handling Global clients remote support
*Prepare and Update the knowledge base as applicable
*Good Knowledge on windows servers, NLB, Cluster, Backup management and Web applications.
*Excellent verbal and written communication skills in English.
*Basic knowledge of Microsoft SQL databases
*Basic knowledge of Print Services, TCP/IP and Network connectivity.
*Undertake 24x7 shifts