Position/Role: IT Senior Service Desk Specialist.
Job Location: Hiranandani Business Park, Mumbai (Powai).
Relevant Experience: 8-14 years’ experience in IT environment with a senior support specialist or team lead profile.
Business/Industry Understanding: IT functionality in any IT or Shipping Company,.
Knowledge – Education & Functional: Minimum graduation. Desired Certification: - ITIL/Microsoft Certified System Administrator/CCNA/CISSP/CEH
Skills – Behavioural: Strong security technical skills, excellent communication skills, people management skills, documentation, organized, proactive, curious and motivated.
Area of Responsibility:
Providing end user support globally and maintaining high SLA.
Providing technical support and guidance to the team.
Providing technical support on the end-point security to the team.
Monitoring and executing daily defined Checklists.
Help streamlining the existing process.
Providing 24x7 Remote Support to users as per the internal roster system.
Documentation creation and knowledge transfer.
Desired Technical Skills / Knowledge: -
Windows OS: - 10
Microsoft: - Office 365 Suite, Skype for Business & Remote Desktop Server
Active Directory: - User Management, OU Management, GPO
Email Archive: - Symantec or Mimecast or
Hardware Knowledge: - Desktops, Laptops, Printers, CISCO Phones, I-Phone, Video Conferencing, Polycom Phone, etc.
Software’s: - Nitro, Adobe, Skype, ICE, IMOS, Attendance System, NS5, SIS, etc.
End-Point Security: Software Management (SCCM), AntiVirus (Kaspersky), Mobile Device Management (AirWatch / Intune)
Microsoft Remote Desktop Server (preferably)
Ticketing Tool: - ServiceNow (preferably)Windows OS: - 10