Senior Service Desk Specialist (Job Code : J39664)  

 Job Summary
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8.00 - 14.00  Years 
Senior Service Desk Specialist
BCA, BCom, BCS, BSc-Comp/IT, BSc-Other
Educational Level:
Stream of Study:
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Network Administration / Security
Key Skills:
Service Desk
Job Post Date:
2018-06-28 15:36:18  

 Company Description
They believe in the honourable ideals of seafaring and shipping; those, alongside our high business and ethical standards, and values, are embodied in all our endeavours.
Honesty, ethics and strong moral principles are fundamental to our business. Through our culture, policies, training programs and procedural checks we build around #compliance to achieve the highest industry standards.

We believe that both professional and personal relationships should be long-term and balanced. We endorse the development, improvement and growth of partners, customers, peers and competitors; we are all in this together.
The Group follows a robust Code of Ethics, incorporating our stance against fraud, harassment and discrimination. Further, all our employees undertake Ethics training every 6 months during their employment.

 Job Description
Position/Role: IT Senior Service Desk Specialist.
Job Location: Hiranandani Business Park, Mumbai (Powai).

Relevant Experience: 8-14 years’ experience in IT environment with a senior support specialist or team lead profile.

Business/Industry Understanding: IT functionality in any IT or Shipping Company,.

Knowledge – Education & Functional: Minimum graduation. Desired Certification: - ITIL/Microsoft Certified System Administrator/CCNA/CISSP/CEH

Skills – Behavioural: Strong security technical skills, excellent communication skills, people management skills, documentation, organized, proactive, curious and motivated.

Area of Responsibility:

Providing end user support globally and maintaining high SLA.
Providing technical support and guidance to the team.
Providing technical support on the end-point security to the team.
Monitoring and executing daily defined Checklists.
Help streamlining the existing process.
Providing 24x7 Remote Support to users as per the internal roster system.
Documentation creation and knowledge transfer.
Team Mentoring.
Vendor Management.

Desired Technical Skills / Knowledge: -
Windows OS: - 10
Microsoft: - Office 365 Suite, Skype for Business & Remote Desktop Server
Active Directory: - User Management, OU Management, GPO
Email Archive: - Symantec or Mimecast or
Hardware Knowledge: - Desktops, Laptops, Printers, CISCO Phones, I-Phone, Video Conferencing, Polycom Phone, etc.
Software’s: - Nitro, Adobe, Skype, ICE, IMOS, Attendance System, NS5, SIS, etc.
End-Point Security: Software Management (SCCM), AntiVirus (Kaspersky), Mobile Device Management (AirWatch / Intune)
Microsoft Remote Desktop Server (preferably)
Ticketing Tool: - ServiceNow (preferably)Windows OS: - 10