Produce and maintain an appropriate and up-to-date capacity plan, which reflects the current and future needs of the business
•Provide advice and guidance to all other areas of the business and IT on all capacity- and performance-related issues
•Ensure that service performance achievements meet all of their agreed targets by managing the performance and capacity of both services and resources
•Assess the impact of all changes on the capacity plan, and the performance and capacity of all services and resources
•Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so.
Producing trends of the current component utilization and estimating the future requirements, using trends and thresholds for planning upgrades and enhancements
•Modeling and trending the predicted changes in IT services (including service retirements), and identifying the changes that need to be made to services and components of the IT infrastructure and applications to ensure that appropriate resource is available
•Ensuring that upgrades are budgeted, planned and implemented before SLAs and service targets are breached or performance issues occur
•Actively seeking to improve service performance wherever it is cost-justifiable
•Producing and maintaining a capacity plan that reflects all trends, predicted changes, future requirements and plans for meeting them
Monitoring, measuring, reporting and reviewing the current performance of both services and components
•Responding to all capacity-related ‘threshold’ events and instigating corrective action
•Reacting to and assisting with specific performance issues. For example, the service desk may refer incidents of poor performance to technology management, which will employ capacity management techniques to resolve them.
•Tuning (optimizing) the performance of services and components.
• Bachelor`s degree in computer science or Engineering.
• 8+ years of experience in IT Ser