Support Executive (Job Code : J37209)  

 Job Summary
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2.00 - 3.00  Years 
Support Executive
Educational Level:
Stream of Study:
Computer Science/IT
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Application Programming / Maintenance
Key Skills:
Job Post Date:
2016-11-02 11:32:06  

 Company Description
Our client is a business-to-business software solutions company, based in Long Island, New York.
In 2001 the company introduced POS, a Point of Sale and Activation Tracking System customized for Telecommunication Distributors, Wholesale and Retail. Since then, RMS and WMS systems had been evolved into the most comprehensive All-In-One Cellular Management software solution in the Market today.
POS, RMS, Commission, ERP and Accounting systems has been deployed in thousand of retail stores, and has been selected by some of the largest Telecommunication and BSS Providers in the United States and Canada to manage the BSS integrated Corporate Stores POS systems. Its system is designed to handle every aspect of the business including Retail, Wholesale, Inventory Tracking, Employee Management, Quotes, Purchase Orders, RMA, Activation Tracking, Commission Processing, Accounting, Customer Relationship Management (CRM).

 Job Description
To provide technical support & prerform QA test on product suite integrated with telecom BSS systems, to high profile, blue-chip Customers and System Integration Partners. Primary activity is to provide remote developer support, inclusive of technical mentoring, problem troubleshooting and the provision of code based workarounds for product defects/limitations. Also to provide remote architecture and systems support, inclusive of technical mentoring and problem troubleshooting.

Major Responsibilities: (responsibilities and tasks to be assigned)
 Provide 2nd level technical support to customer.
 Escalate of bugs reports to product development.
 Test corrections from L3 before delivery to accounts.
 Provide E-mail and telephone support, remote diagnostics, research and duplication of reports problems.
 Development and maintenance of the knowledge base and the management of specific support
 Production support on issues faced during day to day operations and running of system interface batch jobs
related projects. The ideal candidate should be willing to enthusiastically and aggressively respond to
virtually any other task that may be required to help our product support become
the best-in-class tech. support provided. Should have excellent customer facing & communication skill. Ability to handle customer expectation for critical issues reported by them. Need to update customer verbally on the progrees made towards resolution of an issue reported. Knowledge of Telecom domain is a plus..