Capacity Manager - ITSM (Job Code : J39740)  

 Job Summary
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8.00 - 12.00  Years 
Capacity Manager - ITSM
Educational Level:
Stream of Study:
Computer Science/IT
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Application Programming / Maintenance
Key Skills:
Job Post Date:
2018-07-20 10:49:47  

 Company Description
Our client is a leading global BPO organisation. They specialise in Corporate Information Solutions that re-engineer end-to-end business processes. Blending the right balance of people, process, delivery and technology, they will help you to engage more effectively with internal and external audiences to drive your brand differentiation and establish your competitive edge.
you-ll soon realise the potential of your information. Whether for internal or external audiences, they will transform the way it is created, produced, managed and delivered, turning it into a valuable business asset through their customised solutions.

 Job Description
Capacity Manager:

Job Description:

Produce and maintain an appropriate and up-to-date capacity plan, which reflects the current and future needs of the business
•Provide advice and guidance to all other areas of the business and IT on all capacity- and performance-related issues
•Ensure that service performance achievements meet all of their agreed targets by managing the performance and capacity of both services and resources
•Assess the impact of all changes on the capacity plan, and the performance and capacity of all services and resources
•Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so.

Profile Description:
Producing trends of the current component utilization and estimating the future requirements, using trends and thresholds for planning upgrades and enhancements
•Modeling and trending the predicted changes in IT services (including service retirements), and identifying the changes that need to be made to services and components of the IT infrastructure and applications to ensure that appropriate resource is available
•Ensuring that upgrades are budgeted, planned and implemented before SLAs and service targets are breached or performance issues occur
•Actively seeking to improve service performance wherever it is cost-justifiable
•Producing and maintaining a capacity plan that reflects all trends, predicted changes, future requirements and plans for meeting them
Monitoring, measuring, reporting and reviewing the current performance of both services and components
•Responding to all capacity-related ‘threshold’ events and instigating corrective action
•Reacting to and assisting with specific performance issues. For example, the service desk may refer incidents of poor performance to technology management, which will employ capacity management techniques to resolve them.
•Tuning (optimizing) the performance of services and components.

• Bachelor`s degree in computer science or Engineering.
• 8+ years of experience in IT Ser