Customer Success Engineer (Job Code : J39326)  

 Job Summary
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Experience:
1.00 - 3.00  Years 
 
Location:
Mumbai
 
Designation:
Customer Success Engineer
 
Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MCA, MCM, MCS, ME-Comp/IT, ME-Other, MTech-Comp/IT, MTech-Other
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
IT-Hardware & Networking
 
Functional Area:
IT Software - Other
 
Key Skills:
Customer Success Engineer,Javascript, Analytics & Reporting, HTML, Android, iOS, Mobile Application Development, Technical & Customer Support
 
Job Post Date:
2018-04-17 14:45:32  
 
 

 Company Description
 
Our Client offers blazing fast app/web analytics, powerful real-time segmentation, multi-channel messaging, A/B testing and personalization in one unified platform.

We work with 4000 leading brands like Reliance Jio, Star, Sony, Samsung, Idea, BookMyShow, Freecharge, Cleartrip, HelloDotcom, Zomato, Tribe, DC Comics, Denver Broncos and Curiosity to help them understand their users better, and significantly improve engagement metrics.

Our Client was founded in 2013, and is backed by Accel Partners and Sequoia Capital. Our team is spread out across San Francisco, New York, Los Angeles, Mumbai, Delhi and Bangalore.

We offer the usual stuff like competitive salary, health insurance, catered lunches, work tools of your choice, a cool office. We are growing rapidly across the globe, the team is hungry and committed to delivering world class products to our customers.

At Our Client, you take ownership and get things done. No bullshit, no politics - just quality work.

Come, join us and help us make a dent in the universe.
 

 Job Description
 
Position : Customer Success Engineer
Total Exp : 1 Year to 3 Yrs
Mandatory Education (Full Time) : Any Engineering Graduate OR MCA
Job location : Mumbai Goregaon West ONLY

Job Description :

Our client develop products that change how thousands of businesses interact with their customers.

Our client is looking for talented "Customer Success Engineers" who have a combination of superb customer interaction abilities and are comfortable solving complex technical issues.

The candidate will handle inbound escalations and be the primary escalation interface into our Engineering team. This role will directly responsible for issue triage, as well as creating and updating support documentation.

Role:

Provide efficient and accurate technical assistance to ensure customer satisfaction
Work directly with customers to solve technical issues
Provide escalated technical and triage support for other teams
Actively contribute to our online support documentation
Work closely with Engineering, Product and Customer Success teams
Help define and execute support team processes
Leverage product expertise and technical knowledge to delight customers.
Responsible for responding to customer emails and driving excellent Customer Experience and creating an environment for a world class Support team

Qualifications:

College degree (CS degree preferred)
1+ years programming experience (API/ Web/ Mobile)
Excellent communication skills & strong customer focus
Proven analytical / problem-solving ability
Ability to communicate technical concepts effectively
Ability to work quickly and calmly to resolve technical issues

Nice to have:

SaaS support experience strongly preferred
Deep understanding of Mobile technology Android / IOS strongly preferred

Desired Skill sets : Javascript, Analytics & Reporting, HTML, Android, iOS, Mobile Application Development, Technical & Customer Support

Brownie points for prior startup experience.