MS Dynamics - AM (8 to 14) (Job Code : J39283)  

 Job Summary
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Experience:
8.00 - 14.00  Years 
 
Location:
Bangalore,Gurgaon
 
Designation:
MS Dynamics - AM (8 to 14)
 
Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MBA, MCA, ME-Comp/IT, ME-Other, MTech-Comp/IT, MTech-Other, PGDM
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
 
Industrial Type:
IT-Software/Software Services
 
Functional Area:
IT Software - DBA / Datawarehousing
 
Key Skills:
MS Dynamics
 
Job Post Date:
2018-04-07 11:40:56  
 
 

 Company Description
 
Our Client in India is one of the leading providers of risk, financial services and business advisory, internal audit, corporate governance, and tax and regulatory services.

Our Client was established in India in September 1993, and has rapidly built a significant competitive presence in the country. The firm operates from its offices in Mumbai, Pune, Delhi, Kolkata, Chennai, Bangalore, Hyderabad , Kochi, Chandigarh and Ahmedabad, and offers its clients a full range of services, including financial and business advisory, tax and regulatory.

Our client has their client base of over 2700 companies. Their global approach to service delivery helps provide value-added services to clients. The firm serves leading information technology companies and has a strong presence in the financial services sector in India while serving a number of market leaders in other industry segments.
 

 Job Description
 
Roles and responsibilities:
Lead and execute MD Dynamics CRM implementation projects including requirement gathering, design, development, testing and post live support.
Interact with onshore partners to understand requirements, suggest design changes, communicate daily status, reporting.
Define systems strategy, developing system requirements, designing, prototyping, and testing custom technology solutions, and supporting system implementation.
Ensure quality project delivery of engagements led by self
Support practice development initiatives, which includes knowledge management, point of view development, services standardization, etc.
Should have excellent communication skills and prior experience of interacting independently with global stakeholders
Should demonstrate strong customer service orientation
Possesses good understanding of general project management principles
Should be willing to learn new technologies (CRM/others) and be able to work on functional projects including Customer Experience, Customer Strategy, and Sales, Service and Marketing Transformation

Prior Experience:
The candidate must have 7+ years of relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4.

Education / professional qualifications
MBA from a reputed college is preferred.

Experience & Background
Experience in CRM consulting with strong expertise in MS Dynamics CRM/365 modules
Must have working experience on at least 3 CRM implementations around sales, marketing and service for large enterprises and have extensive configuring and development
Strong understanding of MS Dynamics functionality, business processes and scenarios. Below is an illustrative list:
Collaborates with the solution architects to ensure scalable and efficient solutions are envisioned, designed, developed, and implemented to meet business needs.