Customer Success Engineers (Job Code : J38968)  

 Job Summary
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Experience:
1.00 - 3.00  Years 
 
Location:
Mumbai
 
Designation:
Customer Success Engineers
 
Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MBA
 
Educational Level:
Post Graduate Diploma
 
Stream of Study:
 
Industrial Type:
IT-Software/Software Services
 
Functional Area:
IT Software - Other
 
Key Skills:
Customer Success, Marketing
 
Job Post Date:
2018-02-22 19:32:40  
 
 

 Company Description
 
Our Client offers blazing fast app/web analytics, powerful real-time segmentation, multi-channel messaging, A/B testing and personalization in one unified platform.

We work with 4000 leading brands like Reliance Jio, Star, Sony, Samsung, Idea, BookMyShow, Freecharge, Cleartrip, HelloDotcom, Zomato, Tribe, DC Comics, Denver Broncos and Curiosity to help them understand their users better, and significantly improve engagement metrics.

Our Client was founded in 2013, and is backed by Accel Partners and Sequoia Capital. Our team is spread out across San Francisco, New York, Los Angeles, Mumbai, Delhi and Bangalore.

We offer the usual stuff like competitive salary, health insurance, catered lunches, work tools of your choice, a cool office. We are growing rapidly across the globe, the team is hungry and committed to delivering world class products to our customers.

At Our Client, you take ownership and get things done. No bullshit, no politics - just quality work.

Come, join us and help us make a dent in the universe.
 

 Job Description
 
Role : Customer Success Management
Total Exp : 1 Yrs to 7 Yrs
Ideal Education : Bachelor of Engineering + MBA (Marketing)
Job location : Mumbai Goregaon West ONLY

Mandatory Skills :

• Candidate Must have excellent understanding of Technology (Any programming language)
• Candidate Must have experience in Analytics domain
• Candidate Must have experience in Marketing or Education in Marketing
• Candidate Must have Customer facing exp

Job Description :

We are looking for an amazing "Customer Success" folks to work closely with our customers to onboard them and help them leverage the capabilities of the powerful Our Client`s platform. Each member of the Customer Success team helps our customers win, and improve the business metrics.

Role :
• Drive the on-boarding of customers and ensure methods to measure success
• Drive optimization of the onboarding process to help customers onboard smoothly and quickly
• Develop an intimate understanding of your customers’ businesses
• Develop a network of champions within each account through education, coaching and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Be an expert on trends and best practices for digital marketing and analytics
• Enlighten our customers with insights gleaned from their own data and industry trends
• Ensure customers get maximum value from Our Client`s product by leveraging full platform functionality
• Liaison between your customers and all the internal teams
• Handle customer concerns with confidence, putting them at ease

EQ :

• MBA in Marketing is a big Plus.
• 2-4 years Customer Success Manager or Account Manager experience, preference for marketing, agency or consulting experience
• Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
• Passion for providing topnotch Client service.