Operations Manager – Merchant / Agent/ TSP Onboarding (Job Code : J42550A)  

 Job Summary
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12.00 - 15.00  Years 
Operations Manager – Merchant / Agent/ TSP Onboarding
Educational Level:
Stream of Study:
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Other
Key Skills:
Job Post Date:
2020-07-09 17:11:32  

 Company Description
Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks,businesses and other institutions to present invoices, statements and bills to
consumers or businesses and receive payments against them.

Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection services across multiple electronic channels.

Their Product manages these services across a range of access channels viz. Internet Banking, ATM Banking, Tele Banking, Mobile Banking etc. The Payment Gateway services of our Client enable customers to pay online using either their electronic banking accounts or credit cards.

 Job Description
Position Operations Manager – Agent/ TSP /Merchant Onboarding
Role Agent/ TSP On-boarding for BBPS services

Responsibilities • Responsible to manage end to end on boarding for BBPS agents/ Merchant /Operating Units – both initial set up and ongoing change management
• Responsible for key on-boarding processes - Configuration Management, KYC / Documentation, Tech Ops, etc.
• Responsible for managing the operational requirements in respect of Know your Customer (KYC)/Anti Money Laundering (AML)/Combating Financing of Terrorism (CFT) policy norms for on-boarding & transaction monitoring
• Developing processes for conducting Risk Categorisation, Re-KYC, Client due diligence, Enhanced due diligence, Deferrals etc.
• Develop processes for conducting verification and scrutiny for KYC documents as per the prescribed procedures and also through digital mode from permissible authenticated sources
• Ensuring regulatory changes for KYC operations are disseminated in a timely manner and implemented
• Reporting to regulatory authorities.
• Addressing queries raised by the regulators during onsite Inspection as well the Internal/External Auditors and ensuring timely resolution of the same
• Constantly improve all KYC operational processes to ensure faster turnaround and high quality delivery
• Develop and maintain AML framework, policies and guidelines in line with regulatory requirements
• Coach, mentor and motivate team members for individual development, and manage their efficiency/ output

Deliverables • Timely agent/ OU / Merchant on-boarding as per requirements of the business
• Manage/Improvise online portal developed for obtaining KYC documentation
• Management & Regulatory reporting
• Participate in internal stakeholders meetings to drive the client & internal requirements
• Conduct trainings for internal teams giving updates on the KYC requirements, regulatory changes etc.
• Assist with the recruitment of KYC staff for managing operations.
Experience • 12-15 years of strong leadership experience in leading On-boarding team / Merchant / TSP in Bank/ Payment Gateway.
• Sound knowledge of AML tools, Regulatory reporting, Quality assurance, Handling Inspections and Audit requirements, Vendor management etc.

Skills • People management – hiring, training, mentoring, skill development
• Process – agent/ OU / Merchant led on-boarding requirements, KYC, design, documentation
• Regulatory guidelines – Good understanding of KYC / AML norms and implementation
• Stakeholder management – clients, regulators, auditors, business, technology, service delivery
• Risk management and control – risk assessment methodology, control procedures, audit processes, etc.
• Technology skills – familiarity with requirements assessment, impact of process changes on technology workflows migrations, etc.

Qualification Graduation/ Post Graduation in Commerce/MBA (Finance)/ Chartered Accountant (CA)

Location Mumbai - Andheri (W); Near Azad Nagar Metro Station.