Managed Service Support Analyst (Job Code : J41096)  

 Job Summary
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4.00 - 5.00  Years 
Managed Service Support Analyst
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MCA
Educational Level:
Stream of Study:
Computer Science/IT
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software - Application Programming / Maintenance
Key Skills:
unix, sql
Job Post Date:
2019-06-12 15:32:06  

 Company Description
My client provides convergent CRM & Billing, Interconnect, Mediation and Provisioning solutions to fixed, mobile, IP and convergent telecom operators worldwide.

Their areas of focus are Fixed, mobile, cable and multi-service telecom service providers.

Their Key services -

-Implementation and integration

-Product customisation

-Managed services

-Support & maintenance
My clients solutions are designed throughout to be service agnostic and scalable to grow with the client-s business. The inherent product flexibility is reflected in their diverse customer base which spans everything from mobile, fixed line, broadband and fully convergent multi-play operators, to MVNOs and multi-service resellers.

 Job Description
Job Description
We are looking for Application Support Analyst to perform a variety of tasks. The desired candidate should have very strong expertise in BSS area of Telecom field and should have a right mix of Operations Management and IT Skills.

Key tasks include:
•Running Operations Tasks / Daily check list task when required.
•Managing Charging, Provisioning and Billing Operations.
•Automating the Operational task and processes.
•Automating the System health check monitoring.
•Introducing new quality checks to identify issues proactively, suggesting improvements to existing processes.
•Ensure meeting production SLA`s and KPI’s.
•Preparing service reports to Manager and Client.
•Preparing MIS reports related to Billing, Usage, Usage Rejects, Collection etc to Client.
We are seeking natural problem-solvers, who enjoy customer contact and are good team players.

This is an excellent opportunity for anyone who enjoys working in a client-facing environment.

Should be flexible to work in 24*7 shifts.


The ideal candidate will have around 4-5 years of experience in Customer Care and Billing Operation with strong technical, analytical, interpersonal and problem solving skills. Experience in setting up billing operations processes is preferred. Shell scripting in Unix will be an added advantage, Experience of working in quality management/auditing (CMM/ISO/ITIL) would be preferred but not mandatory. Should be able to provide quick incident resolution. Attention to detail is a key requisite. Experience in deployment of a billing solution will be an added advantage.

Technical skills required:
Excellent SQL Oracle DBMS
Unix & Shell Scripting knowledge Telecoms BSS Knowledge