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 System Support Lead - Sr. Manager/VP (Job Code : J37466)  

 Job Summary
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Experience:
12 - 18  Years 
 
Location:
Mumbai
 
Designation:
System Support Lead - Sr. Manager/VP
 
Degree:
BE-Comp/IT, BE-Other
 
Educational Level:
Graduate/Bachelors
 
Stream of Study:
Computer Science/IT
 
Industrial Type:
Banking/Financial Services/Broking
 
Functional Area:
IT Software - Application Programming / Maintenance
 
Key Skills:
Linux, Unix, Solaris, ISMS, System Support, IT Security,IT Analyst, IT Services, ISO 2000
 
Job Post Date:
Wednesday, January 11, 2017  
 
 

 Company Description
 
Our client is the first and largest depository in India, established in August 1996 and promoted by institutions of national stature responsible for economic development of the country has since established a national infrastructure of international standards that handles most of the securities held and settled in dematerialised form in the Indian capital market.

Using innovative and flexible technology systems, Our client works to support the investors and brokers in the capital market of the country. They aims at ensuring the safety and soundness of Indian marketplaces by developing settlement solutions that increase efficiency, minimise risk and reduce costs. They play a quiet but central role in developing products and services that will continue to nurture the growing needs of the financial services industry.
 

 Job Description
 
Position System Support Lead
Scope & Role
The Head of System Support will form a shared services support organization and will be responsible for policies, standards, procedures and oversight of Infrastructure and operations management of the IT Infrastructure systems
Responsible to plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the IT assets.
Reporting to SVP
KPI’s
Drive a program to enable ISO 20000 for IT Service management system – which is modelled on ITIL. Achieve the same within 12 months. Validate the same thru an external assessment.
Review, refine and implement standard policies and SOP for System Support management (including version upgrade, patch management procedures), so as to keep the systems at current levels of OEM support levels.
Work closely with Security team to ensure Infrastructure Security standards is maintained at all times
Capacity Planning and monitoring
Incident management
System Performance management
Key Responsibilities
Develop, implement, and maintain policies, procedures, and associated training plans for system administration and appropriate use.

Practice asset management, including maintenance of System component inventory, life cycle management and related documentation.
Establish service level agreements and ensure these are achieved.
Provides “ownership” of problem thru final resolution of System software (OS, Middleware, MQ, and Database).
Conduct research and make recommendations on Infrastructure products, services, protocols, and standards in support of network procurement and development efforts.
Negotiate with vendors, outsourcers, and contractors to secure System Infrastructure products and services.
Assess, approve, and administer all equipment, hardware, and software upgrades.
Exp- 12-18 yrs